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Salesforce Identity Review

Salesforce Identity
Our score: 8.9 User satisfaction: 96%

What is Salesforce Identity?

Salesforce Identity provides integrated identity services to connect every employee, customer and partner to any app, on any device. Built on the Salesforce Platform, Salesforce Identity eliminates complex identity silos—enabling CIOs to deliver a simple, productive and customized user experience across every web, mobile and on-premise app.

For example, customer companies such as New England Biolabs, Sierra Club and Varsity Brands trust Salesforce Identity to centrally manage the proliferation of apps and devices that are transforming how businesses connect.Now generally available, Salesforce Identity provides integrated identity services to connect every employee, customer and partner to any app, on any device

Salesforce Identity lets you give the right people the right access to the right resources at the right time. You control who can access your orgs and who can use apps running on the Salesforce Platform, on-premises, in other clouds, and on mobile devices.

While controlling access helps you improve your org’s security, increasing security also makes it easier for your users to get to the apps and services they need to do their jobs.

When users can sign in once to access all the apps that they need, everyone benefits.

With Salesforce Identity, you log in once to access many connected apps.

Overview of Salesforce Identity Benefits

Give everyone a better sign-in experience

Create a sign-in that’s easier and frictionless for users. Make password problems for users minimal. Customers and employees can sign in the way they want with social media credentials for access.

Drive productivity with a single identity for every app

Increase employee productivity and satisfaction by providing single sign-on for all your cloud, mobile, and on-premises apps. That makes it easier for IT — and your increasingly mobile workforce.

Get a better view of customers on every channel

Deliver a better user experience with Salesforce Identity for Customers. Get a better view of your customers as you engage them across every channel. You can even allow them to use social media credentials for access, thus sparing them from yet another password.

Integrate directories with easy syncing

Extend the value of on-premises enterprise directories such as Active Directory through simple synchronization, desktop single sign-on, and delegated authentication.

Deploy two-factor authentication to secure apps and data

Trust, but verify. Deploy two-factor authentication (2FA) across your organization to secure your apps and data. Deliver enterprise-class security with a seamless, friction-free employee experience. Salesforce Authenticator lets employees access business-critical apps with just one tap, from anywhere.

More benefits

  • Developers build web and mobile applications that work seamlessly with existing business processes.
  • CIOs strengthen security and trust while harnessing their authentication investment.
  • Customers collaborate and get their questions answered without hassle.
  • Partners integrate their solutions with your Salesforce org, making it a big win for everyone.

Overview of Salesforce Identity Features

  • Single sign-on
  • Connected apps
  • Social sign-on
  • Two-factor authentication
  • My Domain
  • Centralized user account management
  • User provisioning
  • Identity Connect
  • App Launcher

What Problems Will Salesforce Identity Solve?

Problem #1: Disparate credentials for different applications.

Before Salesforce Identity, the typical way of accessing applications is via separate log in credentials. Salesforce Identity does away with this difficulty by connecting you to your Salesforce org users with external apps and services while providing administrative tools for monitoring, maintaining, and reporting user apps and user authorization.

Problem #2: Providing better security is major headache for IT admin.

With the excellent security provided by Salesforce Identity, admins spend less time dealing with user login woes. They can then spend their time being more productive elsewhere.

Problem #3: Connecting with other applications, legacy and on-premise as well as mobile applications is a formidable if not impossible proposition.

How many times have you wished you could connect your on-premise or legacy application with your new SaaS software, only to be denied by some technical hurdle after another? With Salesforce’s excellently robust API support, that scenario is effectively relegated to the past.

Salesforce Identity Position In Our Categories

Position of Salesforce Identity in our main categories:

TOP 10

Salesforce Identity is one of the top 10 Identity Management Software products

Salesforce Identity is also listed in the following subcategories:

Since each organization has unique business wants, it is prudent for them to abstain from searching for a one-size-fits-all ideal software solution. Needless to say, it would be pointless to try to find such a system even among market-leading software solutions. The smart thing to do would be to list the various vital elements that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Salesforce Identity Identity Management Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive research can ensure you reject ill-fitting platforms and zero in on the system that presents all the elements you require for business success.

How Much Does Salesforce Identity Cost?

Salesforce Identity Pricing Plans:

Free Trial

Salesforce Identity

Starts at $5 per user/month

Salesforce Identity is generally available and included with Enterprise and Unlimited Edition licenses for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Force.com and Chatter Plus.

Pricing of Salesforce Identity starts at $5 per user per month and includes:

  • Single Sign-on
  • Mobile Identity
  • Salesforce Chatter
  • User and Access Management
  • Cloud Directory
  • Multi-factor Authentication
  • Reporting and Dashboards
  • Brandable Identity Services
  • Social Sign-on

Usage of existing identity directories can be added onto a Salesforce Identity license for $1 per user per month, and includes Salesforce Identity Connect, an Active Directory connector for provisioning and single sign-on.

Scalable log-in based pricing is available for large-scale customer and partner deployments of Salesforce Communities.

User Satisfaction

Positive Social Media Mentions 71
Negative Social Media Mentions 2

We realize that when you make a decision to buy Identity Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Identity reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Identity. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Salesforce Identity pricing details?

Salesforce Identity Pricing Plans:

Free Trial

Salesforce Identity

Starts at $5 per user/month

Salesforce Identity is generally available and included with Enterprise and Unlimited Edition licenses for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Force.com and Chatter Plus.

Pricing of Salesforce Identity starts at $5 per user per month and includes:

  • Single Sign-on
  • Mobile Identity
  • Salesforce Chatter
  • User and Access Management
  • Cloud Directory
  • Multi-factor Authentication
  • Reporting and Dashboards
  • Brandable Identity Services
  • Social Sign-on

Usage of existing identity directories can be added onto a Salesforce Identity license for $1 per user per month, and includes Salesforce Identity Connect, an Active Directory connector for provisioning and single sign-on.

Scalable log-in based pricing is available for large-scale customer and partner deployments of Salesforce Communities.

What integrations are available for Salesforce Identity?

Salesforce Identity uses Open APIs and supports all major open identity standards, including SAML, OAuth, OpenID Connect and SCIM. It integrates with:

  • Other Salesforce applications
  • Concur
  • Dropbox
  • Microsoft Office 365
  • Microsoft Active Directory
  • Facebook
  • Google
  • Amazon
  • Paypal
  • Workday
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Reviewed By Jenny Chang
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