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Salesforce Identity REVIEW

Identity Management Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.9

What is Salesforce Identity?

Salesforce Identity provides integrated identity services to connect every employee, customer and partner to any app, on any device. Built on the Salesforce Platform, Salesforce Identity eliminates complex identity silos—enabling CIOs to deliver a simple, productive and customized user experience across every web, mobile and on-premise app.

For example, customer companies such as New England Biolabs, Sierra Club and Varsity Brands trust Salesforce Identity to centrally manage the proliferation of apps and devices that are transforming how businesses connect.Now generally available, Salesforce Identity provides integrated identity services to connect every employee, customer and partner to any app, on any device

Salesforce Identity lets you give the right people the right access to the right resources at the right time. You control who can access your orgs and who can use apps running on the Salesforce Platform, on-premises, in other clouds, and on mobile devices.

While controlling access helps you improve your org’s security, increasing security also makes it easier for your users to get to the apps and services they need to do their jobs.

When users can sign in once to access all the apps that they need, everyone benefits.

With Salesforce Identity, you log in once to access many connected apps.

Overview of Salesforce Identity Benefits

Give everyone a better sign-in experience

Create a sign-in that’s easier and frictionless for users. Make password problems for users minimal. Customers and employees can sign in the way they want with social media credentials for access.

Drive productivity with a single identity for every app

Increase employee productivity and satisfaction by providing single sign-on for all your cloud, mobile, and on-premises apps. That makes it easier for IT — and your increasingly mobile workforce.

Get a better view of customers on every channel

Deliver a better user experience with Salesforce Identity for Customers. Get a better view of your customers as you engage them across every channel. You can even allow them to use social media credentials for access, thus sparing them from yet another password.

Integrate directories with easy syncing

Extend the value of on-premises enterprise directories such as Active Directory through simple synchronization, desktop single sign-on, and delegated authentication.

Deploy two-factor authentication to secure apps and data

Trust, but verify. Deploy two-factor authentication (2FA) across your organization to secure your apps and data. Deliver enterprise-class security with a seamless, friction-free employee experience. Salesforce Authenticator lets employees access business-critical apps with just one tap, from anywhere.

More benefits

  • Developers build web and mobile applications that work seamlessly with existing business processes.
  • CIOs strengthen security and trust while harnessing their authentication investment.
  • Customers collaborate and get their questions answered without hassle.
  • Partners integrate their solutions with your Salesforce org, making it a big win for everyone.

Overview of Salesforce Identity Features

  • Single sign-on
  • Connected apps
  • Social sign-on
  • Two-factor authentication
  • My Domain
  • Centralized user account management
  • User provisioning
  • Identity Connect
  • App Launcher

What Problems Will Salesforce Identity Solve?

Problem #1: Disparate credentials for different applications.

Before Salesforce Identity, the typical way of accessing applications is via separate log in credentials. Salesforce Identity does away with this difficulty by connecting you to your Salesforce org users with external apps and services while providing administrative tools for monitoring, maintaining, and reporting user apps and user authorization.

Problem #2: Providing better security is major headache for IT admin.

With the excellent security provided by Salesforce Identity, admins spend less time dealing with user login woes. They can then spend their time being more productive elsewhere.

Problem #3: Connecting with other applications, legacy and on-premise as well as mobile applications is a formidable if not impossible proposition.

How many times have you wished you could connect your on-premise or legacy application with your new SaaS software, only to be denied by some technical hurdle after another? With Salesforce’s excellently robust API support, that scenario is effectively relegated to the past.

Salesforce Identity Position In Our Categories

Position of Salesforce Identity in our main categories:

10

Salesforce Identity is one of the top 10 Identity Management Softwareproducts

10

Salesforce Identity is one of the 10
Identity Management Software products


Salesforce Identity is also listed in the following subcategories:

Category:Position:Category:Position:
IT Security Software#12
Category:Position:
IT Security Software#12

Enterprises have unique wants and requirements and no software application can be ideal in such a situation. It is useless to try to find an ideal out-of-the-box software app that meets all your business needs. The smart thing to do would be to adapt the application for your special requirements, employee skill levels, budget, and other elements. For these reasons, do not hurry and invest in well-publicized popular systems. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your research, check out each short-listed application in detail, read a few Salesforce Identity reviews, speak to the seller for clarifications, and finally choose the product that offers what you want.

How Much Does Salesforce Identity Cost?

Salesforce Identity is generally available and included with Enterprise and Unlimited Edition licenses for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Force.com and Chatter Plus.

Pricing of Salesforce Identity starts at $5 per user per month and includes:

  • Single Sign-on
  • Mobile Identity
  • Salesforce Chatter
  • User and Access Management
  • Cloud Directory
  • Multi-factor Authentication
  • Reporting and Dashboards
  • Brandable Identity Services
  • Social Sign-on

Usage of existing identity directories can be added onto a Salesforce Identity license for $1 per user per month, and includes Salesforce Identity Connect, an Active Directory connector for provisioning and single sign-on.

Scalable log-in based pricing is available for large-scale customer and partner deployments of Salesforce Communities.

User Satisfaction

We realize that when you make a decision to buy Identity Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Identity reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Identity. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

103

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Salesforce Identity pricing details?

Salesforce Identity is generally available and included with Enterprise and Unlimited Edition licenses for Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, Force.com and Chatter Plus.

Pricing of Salesforce Identity starts at $5 per user per month and includes:

  • Single Sign-on
  • Mobile Identity
  • Salesforce Chatter
  • User and Access Management
  • Cloud Directory
  • Multi-factor Authentication
  • Reporting and Dashboards
  • Brandable Identity Services
  • Social Sign-on

Usage of existing identity directories can be added onto a Salesforce Identity license for $1 per user per month, and includes Salesforce Identity Connect, an Active Directory connector for provisioning and single sign-on.

Scalable log-in based pricing is available for large-scale customer and partner deployments of Salesforce Communities.

What integrations are available for Salesforce Identity?

Salesforce Identity uses Open APIs and supports all major open identity standards, including SAML, OAuth, OpenID Connect and SCIM. It integrates with:

  • Other Salesforce applications
  • Concur
  • Dropbox
  • Microsoft Office 365
  • Microsoft Active Directory
  • Facebook
  • Google
  • Amazon
  • Paypal
  • Workday

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