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User review of Salesforce Marketing Cloud

Helps to keep my projects organized

- by Norman

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I mainly use the email marketing cloud. I use the app to organize all my projects and utilize useful tools like A/B testing to ensure I send effective and successful emails.

What aspects are problematic or could work better?

The email support can be tedious as it can be difficult to clarify details over email. It is better to call the support team and share a screen to get the issue resolved rather than send multiple emails.

What specific problems in your company were solved by this product?

We are currently using the app to get a higher open rate for our emails and use the A/B testing tool to check which of two subject lines gets more response. We test each subject line on 10% of our subscriber list and send the winning line to the rest of the subscribers.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Non-Profit Organization

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.