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Salesforce Marketing Cloud REVIEW

Marketing Software

33 user reviews
USER SATISFACTION 99%
OUR SCORE 9.0
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What is Salesforce Marketing Cloud?

Salesforce Marketing Cloud is a marketing system that managed to carve a name for itself in the online application market. Boasting of a robust feature set, Salesforce Marketing Cloud comes in as a powerful marketing solution, especially in the social landscape. With this platform, businesses can easily create and maintain a very strong presence in the social media while allowing users to keep track of their brand visibility as well as publish and deliver engaging marketing content and advertising campaigns. If you are looking to harness the power of social media and apply it as a marketing tool, you can’t go wrong with Salesforce Marketing Cloud.

Overview of Salesforce Marketing Cloud Benefits

Salesforce Marketing Cloud brands itself as the only platform dedicated to the creation and management of customer journeys. Backing up such claim is a plethora of benefits any company would want from a marketing application.

  • Plan, personalize, and optimize the customer journey.
  • Gain more information about your clients.
  • Map your 1:1 customer journeys across multiple channels, devices, and customer lifecycle stages.
  • Generate positive experiences for your customers as you move them forward in their journeys.
  • Analyze and assess the impact of every customer interaction to determine strengths and flaws in your processes and then proceed to optimize your strategies and other methods in real time.

Overview of Salesforce Marketing Cloud Features

  • Journey Builder
  • Email Marketing
  • Mobile Marketing
  • Social Media Marketing
  • Web Personalization
  • Ads
  • Predictive Intelligence
  • Content and Messaging
  • Customer Data Platform

Salesforce Marketing Cloud Position In Our Categories

Position of Salesforce Marketing Cloud in our main categories:

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20

Salesforce Marketing Cloud is one of the top 20 Marketing Software products

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20

Salesforce Marketing Cloud is one of the top 20
Marketing Software products


Salesforce Marketing Cloud is also listed in the following subcategories:

Category:Position:Category:Position:
Email Marketing Software#6
Category:Position:
Email Marketing Software#6

Each enterprise has its own characteristics, and might need a particular type of Email Marketing Software solution that will be designed for their company size, type of customers and employees and even individual industry they cater to. It's not wise to count on finding a perfect app that is going to be suitable for each business no matter what their background is. It may be a good idea to read a few Salesforce Marketing Cloud reviews first and even then you should keep in mind what the service is supposed to do for your company and your staff. Do you need an easy and intuitive solution with only elementary functions? Will you actually make use of the advanced functionalities required by pros and big enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy service that will fit your budget.

How Much Does Salesforce Marketing Cloud Cost?

Salesforce Marketing Cloud Pricing Plans:

Salesforce Marketing Cloud offers 5 product bundles:

  • Email, mobile, and web marketing,
  • Social media marketing,
  • Advertising,
  • B2B marketing automation, and
  • Marketing cloud services.

To learn about the pricing information, contact the vendor with your details for a quote.

User Satisfaction

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Marketing Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Marketing Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

239

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Salesforce Marketing Cloud User Reviews

What are Salesforce Marketing Cloud pricing details?

Salesforce Marketing Cloud Pricing Plans:

Salesforce Marketing Cloud offers 5 product bundles:

  • Email, mobile, and web marketing,
  • Social media marketing,
  • Advertising,
  • B2B marketing automation, and
  • Marketing cloud services.

To learn about the pricing information, contact the vendor with your details for a quote.

What integrations are available for Salesforce Marketing Cloud?

Salesforce Marketing Cloud supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud
  • Shopify
  • Workfront
  • Facebook
  • Twitter
  • LinkedIn

User reviews


User reviews in total: 33

20
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3
0
0

Average Rating:

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The most favorable review

Lindsey

2 weeks ago


Pros: I love the fact that now all of our emails are under one place. Earlier, I couldn’t keep any insights of all the triggered or event driven emails but now I can make the changes and can see now what amount of emails we have sent and how they are doing. We also get the ease and flexibility to perform things. We deal with a number of programs, segments and customization in our email systems and our aim is to provide an unbiased email experience to our users. I was able to gain the knowledge about these on my own but most people tend to take the help of the service team with extra cost.

Cons: For new users, technology can prove out to be a little hard and for me, the first experience was a similar one as I didn’t know what to do first. But as soon as I started, the slow learning process started. We built a huge program which includes triggered or event driven emails, programs for our Business to Customer emails, FTP data uploads. We manage to use the Salesforce integration for the B2B business activities. A frustrating fact for some of the feautures is that you had to pay extra for something which can’t be utilized by you.

The least favorable review

Adam

2 weeks ago


Pros: It is quite easy to use the navigation to find the things. The organization of everything is very nice. Also, there are a number of reports and features available, although I didn’t get time to check each one of them. It’s easy to you after you get used to the peculiarities and if you have some knowledge about HTML.

Cons: Currently, I am not using the new version for my business. It might be a challenge for the solutions of the HTML accessibility, but still, it’s not easy to use the email wizard. I am not being able to sort the content again and this is a great problem, though I have been said that it will be addressed soon.

Published 2 weeks ago
Verified
user
It is quite easy to use the navigation to find the things. The organization of everything is very nice. Also, there are a number of reports and features available,...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
It is quite easy to use the navigation to find the things. The organization of everything is very nice. Also, there are a number of reports and features available,...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
I love the fact that now all of our emails are under one place. Earlier, I couldn’t keep any insights of all the triggered or event driven emails but now I can make the...



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
If you don’t know coding, you can still create email templates by using the platform’s content builder. But make sure the content is not too specialized. The folders...



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
For me, the highlights were the seamless ability to segment my subscribers and do A/B testing which are important tasks for email marketers.



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
As a designer I really appreciate the comfort of use. I can easily upload newer image files in my portfolio through the email to marketing specialists and thus, there is...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
The system is very user-friendly and you can set up the data properly to ensure marketers operate their CRM business unit without needing IT support. The app enables...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We can integrate completely with the platform given by Salesforce. It has become a huge part of our business and it has also been able to embed itself with the other...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Salesforce Marketing Cloud (SFMC) offers multiple options to perform tasks. If you wish to create a new segment, you can use measures, filters, and SQL queries, and join...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The customer support and relationships managers are always enthusiastic in helping their customers and thus the support system is the main plus point. The best thing is...



What do you think about this review? Great Poor

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