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User review of Salesforce CRM

An amazing CRM for its abilities and best of the breed.

- by Dinesh Srinivasan

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Salesforce platform provides a powerful data management for any business. It ardently manages a huge amount of data for a particular person within an organization. This same data helps in delivering a personalised consumer experience.
Best part of using Salesforce CRM is that it constantly upgrades eyeing future requirements.
Offers simple data management that even trainees can operate easily. It doesn’t require database expertise.
Allows instant synchronization with other systems.

What aspects are problematic or could work better?

Sometimes it is a bit costly and involves navigation complexities. Also, at times it appears a bit slow while executing large queries. Despite of this, Salesforce marketing cloud appears powerful.

What features/services would you like to see in future versions of this product?

bit slow while executing large queries it needs to improve

What specific problems in your company were solved by this product?

Integration support, customizability and user support forums help in the proper functioning of the Salesforce system

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

What was the cost of implementing this product?

1000$

What is your total annual cost for using this product?

1000$

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

10%

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
5
amazing
Task Management
4
very good
Contract Management
4
very good
Pricing Management
4
very good
Email Marketing
4
very good
Order Management
4
very good
Campaign Management
3
ok

Analytics

Reports
3
ok
ROI Analytics
4
very good

Integrations

API
3
ok
Calendar & Contacts Sync
4
very good
Export & Import of Data
3
ok
Available Integrations
4
very good
Social Network Integration
4
very good

Customer Service

Call Center Tools
4
very good
Issue Tracking
3
ok
Support Portal
4
very good
Knowledge Base Management
4
very good

General Features

Collaboration Features
3
ok
Dashboard
4
very good
Overall Performance
3
ok
Access & Role Management
4
very good
Mobile Support
4
very good
Customization
3
ok
File Management
4
very good
Language Support
3
ok
Security
4
very good
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