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Salesforce CRM REVIEW

CRM Software

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USER SATISFACTION 99%
OUR SCORE 9.6

What is Salesforce CRM?

Salesforce CRM is an award-winning solution created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for: analytics, marketing, service, and community cloud.

As a CRM, the software helps you to track all customer information and interactions in one location to follow more leads. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps let you to follow these leads until they are ready for conversion.

The software can also increase the sales team’s productivity whether they’re on location, at the office, or in cyberspace. It’s got  mobile app for Android and iOS featuring real-time data from dashboards and custom reports, plus a Feed First feature that lets you at once see the most important information based on your settings. Likewise, you can add more functions and tools from the AppExchange Apps. Salesforce Sales Cloud also allows you to get insights from varied, real-time customer data. Create critical reports, sales forecasts, and territory models.

To give you more flexibility, Salesforce Sales Cloud integrates with external business solutions, such as: Desk.com, TeamSupport, LeadExec, FinancialForce ERP, Ambassador, Zuora, Zendesk, and other major CRM, sales, and accounting solutions.

Overview of Salesforce CRM Benefits

These are the common benefits companies experience while using Salesforce CRM to manage their customer relationships:

It lets you close more deals

Get insights like opportunities using the software’s Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team.

You can get more leads

Track clicks, create campaigns, and automate the whole process to generate quality leads and cut the sales cycle. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps allow you to create a systematic pipeline from lead to conversion.

It will accelerate productivity

The mobile app for Android and iOS lets you take the software’s main functions with you, on the field or at the office. Log calls, reply to hot leads, or work opportunities in real time. The Visual Workflow also lets you to drag-and-drop business processes fast, such as, deals, discounts, expenses. You can also share and sync files and track changes in real time for faster and more productive communication between you and your team.

It lets you get more insights

See a real-time view of your sales team’s conversions to help you create adaptive weekly forecasts. Use the Reports and Dashboards to collect and accumulate data for detailed reporting and analysis. Manage territories with the right model to set boundaries and customer volume and achieve a more balanced assignments among your reps.

Overview of Salesforce CRM Features

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Awards & Quality Certificates

Salesforce CRM Position In Our Categories

Position of Salesforce CRM in our main categories:

3

Salesforce CRM is one of the top 3 CRM Software products

3

Salesforce CRM is one of the top 3
CRM Software products


Salesforce CRM is also listed in the following subcategories:

Category:Position:
Online CRM Software#3 Social CRM Software#3

It's crucial to note that almost no service in the CRM Software category is an ideal solution able to fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few Salesforce CRM reviews first as certain solutions can excel just in a really narrow group of applications or be created with a really specific type of industry in mind. Others may operate with a goal of being simple and intuitive and as a result lack complicated functions desired by more experienced users. There are also solutions that focus on a large group of users and provide a complex feature toolbox, however this in most cases comes at a more significant cost of such a software. Ensure you're aware of your requirements so that you pick a solution that offers all the features you search for.

How Much Does Salesforce CRM Cost?

Salesforce CRM Pricing Plans For Enterprises & Small Business:

Salesforce CRM offer four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan:

CONTACT MANAGER – $5/user/month

Contact management for up to 5 users

  • Accounts & contacts
  • Task & event tracking
  • Outlook, Gmail email integration
  • Salesforce1 Mobile App
  • Content library
  • Customizable reports
  • Chatter—company social network

GROUP – $25/user/month

Basic sales & marketing for up to 5 users

  • Contact Manager features, plus…
  • Opportunity tracking
  • Lead scoring, routing & assignment
  • Email templates & tracking

PROFESSIONAL – $65/user/month

Complete CRM for any size team

  • Group features, plus…
  • Mass email
  • Campaigns
  • Customizable dashboards

ENTERPRISE – $125

Customize CRM for your entire business

  • Professional features, plus…
  • Workflow & approval automation
  • Integration via web service API
  • Profiles and page layouts
  • Custom app development
  • Salesforce Identity
  • Salesforce Private AppExchange

PERFORMANCE – $300

Extend CRM to accelerate performance

  • Enterprise features, plus…
  • Service Cloud
  • Knowledge
  • Live Agent web chat
  • Console for Sales Cloud
  • Data.com corporate clean & prospector
  • Work.com perform
  • Multiple sandboxes
  • Unlimited custom app development
  • Premier+ success plan

A Sales Cloud Lightning and Service Cloud Lightning bundle is also available upon request.

You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

127

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are Salesforce CRM pricing details?

Salesforce CRM Pricing Plans:

Salesforce CRM offer four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan:

CONTACT MANAGER – $5/user/month

Contact management for up to 5 users

  • Accounts & contacts
  • Task & event tracking
  • Outlook, Gmail email integration
  • Salesforce1 Mobile App
  • Content library
  • Customizable reports
  • Chatter—company social network

GROUP – $25/user/month

Basic sales & marketing for up to 5 users

  • Contact Manager features, plus…
  • Opportunity tracking
  • Lead scoring, routing & assignment
  • Email templates & tracking

PROFESSIONAL – $65/user/month

Complete CRM for any size team

  • Group features, plus…
  • Mass email
  • Campaigns
  • Customizable dashboards

ENTERPRISE – $125

Customize CRM for your entire business

  • Professional features, plus…
  • Workflow & approval automation
  • Integration via web service API
  • Profiles and page layouts
  • Custom app development
  • Salesforce Identity
  • Salesforce Private AppExchange

PERFORMANCE – $300

Extend CRM to accelerate performance

  • Enterprise features, plus…
  • Service Cloud
  • Knowledge
  • Live Agent web chat
  • Console for Sales Cloud
  • Data.com corporate clean & prospector
  • Work.com perform
  • Multiple sandboxes
  • Unlimited custom app development
  • Premier+ success plan

A Sales Cloud Lightning and Service Cloud Lightning bundle is also available upon request.

You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

What integrations are available for Salesforce CRM?

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

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