Salesforce CRM REVIEW

CRM Software

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USER SATISFACTION 99%
OUR SCORE 9.7

What is Salesforce CRM?

Salesforce Sales Cloud is an award-winning CRM software created by Salesforce as part of its extensive sales and marketing solutions under the Salesforce brand including separate systems for: analytics, marketing, service, and community cloud.

As a CRM, the software helps you to track all customer information and interactions in one location to follow more leads. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps let you to follow these leads until they are ready for conversion.

The software can also increase the sales team’s productivity whether they’re on location, at the office, or in cyberspace. It’s got  mobile app for Android and iOS featuring real-time data from dashboards and custom reports, plus a Feed First feature that lets you at once see the most important information based on your settings. Likewise, you can add more functions and tools from the AppExchange Apps. Salesforce Sales Cloud also allows you to get insights from varied, real-time customer data. Create critical reports, sales forecasts, and territory models.

To give you more flexibility, Salesforce Sales Cloud integrates with external business solutions, such as: Desk.com, TeamSupport, LeadExec, FinancialForce ERP, Ambassador, Zuora, Zendesk, and other major CRM, sales, and accounting solutions.

Overview of Salesforce CRM Benefits

These are the common benefits companies experience while using Salesforce CRM to manage their customer relationships:

It lets you close more deals

Get insights like opportunities using the software’s Opportunity Management. Get a full view of the customer, such as activity history, communications, discussions, and social mentions using the Contact Management. Tracking deals and looking for competitive information is easier with the Sales Collaboration module. Likewise, the Sales Performance Management lets you set metrics-based goals and amplify winning performances of sales reps to motivate a healthy competition in the team.

You can get more leads

Track clicks, create campaigns, and automate the whole process to generate quality leads and cut the sales cycle. The Lead Management, Marketing Automation, Sales Data, and Partner Management apps allow you to create a systematic pipeline from lead to conversion.

It will accelerate productivity

The mobile app for Android and iOS lets you take the software’s main functions with you, on the field or at the office. Log calls, reply to hot leads, or work opportunities in real time. The Visual Workflow also lets you to drag-and-drop business processes fast, such as, deals, discounts, expenses. You can also share and sync files and track changes in real time for faster and more productive communication between you and your team.

It lets you get more insights

See a real-time view of your sales team’s conversions to help you create adaptive weekly forecasts. Use the Reports and Dashboards to collect and accumulate data for detailed reporting and analysis. Manage territories with the right model to set boundaries and customer volume and achieve a more balanced assignments among your reps.

Overview of Salesforce CRM Features

  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Useful Salesforce CRM Resources

Awards & Quality Certificates

Salesforce CRM Position In Our Categories

Position of Salesforce CRM in our main categories:

3

Salesforce CRM is one of the top 3 CRM Software products

3

Salesforce CRM is one of the top 3
CRM Software products


Salesforce CRM is also listed in the following subcategories:

Category:Position:
Online CRM Software#2 Social CRM Software#2

Since each enterprise has particular business requirements, it is prudent for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a system even among widely used software platforms. The smart thing to do would be to list the various vital aspects that need consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly and look into each of the apps in your shortlist in detail. Such in-depth homework can make sure you reject ill-fitting systems and choose the system that offers all the elements you require for business success.

How Much Does Salesforce CRM Cost?

Salesforce CRM Pricing Plans For Enterpises & Small Business:

Salesforce CRM offer four SMB and enterprise pricing plans, billed annually or per month. Give the details a look, and select your plan:

Group – $25

  • Up to 5 users
  • Account and contact management
  • Opportunity tracking
  • Lead scoring
  • Routing, and assignment
  • Task and event tracking
  • Customizable reports and standard dashboards
  • Mobile access
  • Customization, and administration
  • Chatter, company social network
  • Outlook Side Panel and sync
  • Case management

Professional – $75

  • Any team size
  • All Group features
  • Campaigns
  • Customizable dashboards
  • ollaborative forecasts
  • Products, quotes, and orders
  • Mass email
  • Role permissions

Enterprise – $150

  • All Professional features
  • Workflow and approval automation
  • Report history tracking
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange

Unlimited – $300

  • All Enterprise features
  • Unlimited customizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training

A Sales Cloud bundled with Service (a separate Salesforce software) is also available in the Performance Edition:

Performance Edition: $300

  • Unlimited Sales Cloud features
  • Single console view for Inside Sales
  • Access to new contacts and accounts
  • Auto data cleansing
  • Goals, coaching, and rewards for teams
  • Integrated knowledge base
  • Live Web chat
  • Additional sandboxes
  • Additional data storage

You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Salesforce CRM across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

127

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are Salesforce CRM pricing details?

Salesforce CRM Pricing Plans:

Salesforce CRM offer four SMB and enterprise pricing plans, billed annually or per month. Give the details a look, and select your plan:

Group – $25

  • Up to 5 users
  • Account and contact management
  • Opportunity tracking
  • Lead scoring
  • Routing, and assignment
  • Task and event tracking
  • Customizable reports and standard dashboards
  • Mobile access
  • Customization, and administration
  • Chatter, company social network
  • Outlook Side Panel and sync
  • Case management

Professional – $75

  • Any team size
  • All Group features
  • Campaigns
  • Customizable dashboards
  • ollaborative forecasts
  • Products, quotes, and orders
  • Mass email
  • Role permissions

Enterprise – $150

  • All Professional features
  • Workflow and approval automation
  • Report history tracking
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange

Unlimited – $300

  • All Enterprise features
  • Unlimited customizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training

A Sales Cloud bundled with Service (a separate Salesforce software) is also available in the Performance Edition:

Performance Edition: $300

  • Unlimited Sales Cloud features
  • Single console view for Inside Sales
  • Access to new contacts and accounts
  • Auto data cleansing
  • Goals, coaching, and rewards for teams
  • Integrated knowledge base
  • Live Web chat
  • Additional sandboxes
  • Additional data storage

You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

What integrations are available for Salesforce CRM?

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

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