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User review of Salesforce CRM

Great

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This software really helps for a better organisation at work.

What aspects are problematic or could work better?

The Chatter

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

Customer identifications

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
5
amazing
Customer Management
5
amazing
Task Management
5
amazing
Contract Management
5
amazing
Pricing Management
4
very good
Email Marketing
4
very good
Order Management
5
amazing
Campaign Management
4
very good

Analytics

Reports
5
amazing
ROI Analytics
4
very good

Integrations

API
5
amazing
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
5
amazing
Social Network Integration
5
amazing

Customer Service

Call Center Tools
5
amazing
Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
4
very good

General Features

Collaboration Features
5
amazing
Dashboard
4
very good
Overall Performance
5
amazing
Access & Role Management
4
very good
Mobile Support
5
amazing
Customization
4
very good
File Management
5
amazing
Language Support
4
very good
Security
5
amazing
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