A non-profit utilizing sales.

What are the best aspects of this product?

The tool can be expanded to suit your requirements as well as growth. Depending on how you really want to customize things, Salesforce is capable of serving any organization. When it comes to non-profits, it's able to servie volunteers, HR, and programs. A maximum of 10 licenses are given to non-profits free of charge. This should be sufficient for medium-sized teams.

What aspects are problematic or could work better?

A full-time Salesforce manager or consultant is likely required with this one. This holds true for those in the initial phase of migration/adoption. Salesforce can easily be broken. Triggers are very sensitive if not properly programmed. This can be expensive for non-profits who are budget conscious.

What specific problems in your company were solved by this product?

We're currently using it in managing donors. Salesforce can seamlessly be integrated without dealing with payment and donation services. We're able to run reports on our current donors as well as targeting campaigns. We can spot donors by providing amounts through any time frame. We're able to pull estates, households, trust, funds, foundations, and people; then targeting them via our marketing and development.

Are you a current user of this product?

Yes