Price

$75

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Salesforce Service Cloud REVIEW

Customer Support Software

3 user reviews
USER SATISFACTION 97%
OUR SCORE 9.3

What is Salesforce Service Cloud?

Salesforce Service Cloud is a tool that lets users engage and interact with their customers using all known business channels and avenues, be it video or even social media. This particular tool helps businesses manage customer cases and other issues from a single, unified interface, accessible via laptop, tablet, and smartphone.

Customers can also enjoy the benefits of Salesforce 1 Service Cloud as they can tap into the system’s knowledge base and get in touch with other members of the communities as they look for solutions for their issues. With this kind of setup, Salesforce Service Cloud becomes a platform that increases customer loyalty and improve customer retention.

The system also offers a variety of useful integrations with Salesforce products and third-party applications, covering providers such as Desk.com, Vocalcom, InGenius, FinancialForce HCM, Five9, and many others. The pricing scheme, as expected from Salesforce, is very flexible and suitable for companies from all scales and industries. A free trial where you can examine the features is also available.

Overview of Salesforce Service Cloud Benefits

Salesforce Service Cloud clearly changes the way you address customer issues and provide resolutions. The listed advantages are just some of the many good things that make Salesforce Service Cloud a smart choice. To strat with, this system unites all relevant help desk processes on a single platform, from where users can deliver immediate and reliable customer service. A variety of interaction modules are also available for companies to engage customers in alternative ways, including rich knowledge bases, social media profiles, service centers, and much more.

Another thing that makes businesses worldwide choose Salesforce Service Cloud for their needs is mobile connectivity, knowing that customers can be served from virtually any device. Agents can easily use their smartphones and tablets to solve customer queries, without worrying at the same time about the quality of the experience they provide. With this product, you will simply have a complete help desk suite to use at any time, and on any location.

Service provided with Salesforce product is highly personalized, and makes customers feel as your priority regardless of how many agents you have available. It is because Salesforce Service is predominantly a predictive service, which helps forecast queries and prevent problems before they’ve even happened.

To make matters even better, developers decided to boost efficiency with a smart collaboration suite, thanks to which agents share their expertise, and cover for each other in critical situations. The suite can also be used for communication and document sharing purposes, so that agents can also discuss problems and prevent their escalation together. From a manager’s perspective, these means that all team members will remain the loop, and that he can easily track and evaluate their performance without immediate customer feedback.

Overview of Salesforce Service Cloud Features

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

Salesforce Service Cloud Position In Our Categories

Position of Salesforce Service Cloud in our main categories:

10

Salesforce Service Cloud is one of the top 10 Customer Support Software products

10

Salesforce Service Cloud is one of the top 10 Help Desk Software products

10

Salesforce Service Cloud is one of the top 10
Customer Support Software products

10

Salesforce Service Cloud is one of the top 10
Help Desk Software products


If you are interested in Salesforce Service Cloud it might also be a good idea to investigate other subcategories of Best Customer Support Software collected in our database of B2B software reviews.Help Desk & Ticketing Software, Remote Support Software, IT Service Management Software

Organizations have diverse wants and requirements and no software solution can be ideal in such a situation. It is futile to try to find a perfect off-the-shelf software app that meets all your business wants. The intelligent thing to do would be to modify the application for your specific requirements, worker skill levels, finances, and other factors. For these reasons, do not rush and pay for well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your groundwork, investigate each short-listed system in detail, read a few Salesforce Service Cloud reviews, speak to the vendor for clarifications, and finally choose the application that offers what you want.

How Much Does Salesforce Service Cloud Cost?

Salesforce Service Cloud Pricing Plans:

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Service Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

141

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Salesforce Service Cloud User Reviews

What are Salesforce Service Cloud pricing details?

Salesforce Service Cloud Pricing Plans:

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

What integrations are available for Salesforce Service Cloud?

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

User reviews


User reviews in total: 3

3
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Average Rating:

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The most favorable review

Lucy C.

3 months ago


Pros:
Trust me, customer support is as easy as it gets. The software comes with many helpful features, and it allows me to follow and manage tickets without too much effort. The program also has auto-mechanisms for creating content and generating emails, and that’s a real blessing to our job.

Cons:
It takes more than common sense to use the program. I spent a lot of time trying to understand what it served for, even if I am working for a relatively small company. The simpler the better, I really think large companies could have issues to use this program.

The least favorable review

Greg Y.

4 months ago


Pros:
The infrastructure makes it the most scalable piece of software I’ve ever seen. Flexibility is also undisputable, meaning that seats can be added to support the growth of your business without making serious hardware investment. Great, indeed. Routing issues happens fast and accurate, due to the escalation rules and the automated assignment. Another thing you don’t find in similar software is an integrated database, allowing you to share knowledge and information.

Cons:
It’s not really the cheapest product you can find on the market, especially if you consider that there is no legal agreement validating the service you’re going to receive. So far, so good, but what if something happens and you want your money back? I think this is a serious drawback in the competition with similar software.

Published 3 months ago
Verified
user
Trust me, customer support is as easy as it gets. The software comes with many helpful features, and it allows me to follow and


What do you think about this review? Great Poor
Published 4 months ago
Verified
user
The infrastructure makes it the most scalable piece of software I’ve ever seen. Flexibility is also undisputable, meaning that seats can be added to support the growth...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets.




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