Price

$75

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Salesforce Service Cloud REVIEW

Customer Support Software

12 user reviews
USER SATISFACTION 97%
OUR SCORE 9.3

What is Salesforce Service Cloud?

Salesforce Service Cloud is a tool that lets users engage and interact with their customers using all known business channels and avenues, be it video or even social media. This particular tool helps businesses manage customer cases and other issues from a single, unified interface, accessible via laptop, tablet, and smartphone.

Customers can also enjoy the benefits of Salesforce 1 Service Cloud as they can tap into the system’s knowledge base and get in touch with other members of the communities as they look for solutions for their issues. With this kind of setup, Salesforce Service Cloud becomes a platform that increases customer loyalty and improve customer retention.

The system also offers a variety of useful integrations with Salesforce products and third-party applications, covering providers such as Desk.com, Vocalcom, InGenius, FinancialForce HCM, Five9, and many others. The pricing scheme, as expected from Salesforce, is very flexible and suitable for companies from all scales and industries. A free trial where you can examine the features is also available.

Overview of Salesforce Service Cloud Benefits

Salesforce Service Cloud clearly changes the way you address customer issues and provide resolutions. The listed advantages are just some of the many good things that make Salesforce Service Cloud a smart choice. To strat with, this system unites all relevant help desk processes on a single platform, from where users can deliver immediate and reliable customer service. A variety of interaction modules are also available for companies to engage customers in alternative ways, including rich knowledge bases, social media profiles, service centers, and much more.

Another thing that makes businesses worldwide choose Salesforce Service Cloud for their needs is mobile connectivity, knowing that customers can be served from virtually any device. Agents can easily use their smartphones and tablets to solve customer queries, without worrying at the same time about the quality of the experience they provide. With this product, you will simply have a complete help desk suite to use at any time, and on any location.

Service provided with Salesforce product is highly personalized, and makes customers feel as your priority regardless of how many agents you have available. It is because Salesforce Service is predominantly a predictive service, which helps forecast queries and prevent problems before they’ve even happened.

To make matters even better, developers decided to boost efficiency with a smart collaboration suite, thanks to which agents share their expertise, and cover for each other in critical situations. The suite can also be used for communication and document sharing purposes, so that agents can also discuss problems and prevent their escalation together. From a manager’s perspective, these means that all team members will remain the loop, and that he can easily track and evaluate their performance without immediate customer feedback.

Overview of Salesforce Service Cloud Features

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

Salesforce Service Cloud Position In Our Categories

Position of Salesforce Service Cloud in our main categories:

10

Salesforce Service Cloud is one of the top 10 Customer Support Software products

10

Salesforce Service Cloud is one of the top 10 Help Desk Software products

10

Salesforce Service Cloud is one of the top 10
Customer Support Software products

10

Salesforce Service Cloud is one of the top 10
Help Desk Software products


If you are considering Salesforce Service Cloud it could also be sensible to check out other subcategories of Best Customer Support Software collected in our database of SaaS software reviews.Call Center Software, Help Desk & Ticketing Software, Remote Support Software

Every enterprise has different requirements and needs an application that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can proffer perfect features out-of-the-box. When you try to find a software product, first be sure what you want it for. Read some Salesforce Service Cloud reviews and ask yourself do you desire basic features or do you need complex features? Are there any industry-specific features that you are looking for? Obtain the answers to these queries to help your search. There are lots of factors that you need to mull over and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that offers all that you want to enhance your company efficiency and productivity.

How Much Does Salesforce Service Cloud Cost?

Salesforce Service Cloud Pricing Plans:

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Service Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

141

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

Salesforce Service Cloud User Reviews


Erica 4 months ago
Verified
user



Al 4 months ago
Verified
user



Paulette 5 months ago
Verified
user



Rogelio 6 months ago
Verified
user


What are Salesforce Service Cloud pricing details?

Salesforce Service Cloud Pricing Plans:

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

What integrations are available for Salesforce Service Cloud?

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

User reviews


User reviews in total: 12

8
4
0
0
0

Average Rating:

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The most favorable review

Hope

3 months ago


Pros: It's the new console era. It's super fast. A great portal that you'll want to have your hands on all the time! It made it possible for our organization to scale further in terms of optimal care offered to our very own customer base. A significant increase can be seen on the sat score since we started implementing this.

Cons: Small workflow enhancements under its hood should make things even better. Opening several more ports for collaboration and integration with other third party software can help create a larger ecosystem. There's little to hate aside from its areas of opportunities.

The least favorable review

Erica

4 months ago


Pros: Anything related to customer account can now be organized. It also makes things a lot easier to spot. This is perfect for customer support. I already know who I'm collaborating with, the products being utilized, and the type of questions they asked before.

Cons: It's challenging sending an e-mail directly from the phone app. Given that a majority of our interactions with our customers typically come in the form of e-mail, the app is an ideal platform in viewing support tickets. Thing is, I have no clue in sending back a response without digging through my external e-mail app. This would ticket hinder any e-mail from directly attaching to the ticket.

Published 3 months ago
Verified
user
It's the new console era. It's super fast. A great portal that you'll want to have your hands on all the time! It made it possible for our organization to scale further...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Anything related to customer account can now be organized. It also makes things a lot easier to spot. This is perfect for customer support. I already know who I'm...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Tasks have resulted to larger book sizes of account management a lot more maintained. Nothing will ever go missing/overlooked. Outlook e-mail logs, sales, and account...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
A majority of our primary activity in Salesforce is case management via our wide range of services. Such functionality is built within a console in assisting our team to...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets.




What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like being given the chance to organize customer cases. I love having all client communication tucked all in a single platform. That also includes work files, comments,...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The tool can be expanded to suit your requirements as well as growth. Depending on how you really want to customize things, Salesforce is capable of serving any...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The flexibility of the platform as well as its simple configuration lets DUFL to make customizations to our service to each customer. We now have support in customer...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Some good things to take note of. The service cloud console and feedback tracks interactions made between the CC team and client. Auto recommendations of solutions and...



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