Salesforce Service Cloud REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 9.3

What is Salesforce Service Cloud?

Salesforce Service Cloud lets users engage and interact with their customers using all known business channels and avenues, be it video or even social media. This particular tool helps businesses manage customer cases and other issues from a single, unified interface, accessible via laptop, tablet, and smartphone.

Customers can also enjoy the benefits of Salesforce 1 Service Cloud as they can tap into the system’s knowledge base and get in touch with other members of the communities as they look for solutions for their issues. With this kind of setup, Salesforce Service Cloud becomes a platform that increases customer loyalty and improve customer retention.

The system also offers a variety of useful integrations with Salesforce products and third-party applications, covering providers such as Desk.com, Vocalcom, InGenius, FinancialForce HCM, Five9, and many others. The pricing scheme, as expected from Salesforce, is very flexible and suitable for companies from all scales and industries. A free trial where you can examine the features is also available.

Overview of Salesforce Service Cloud Benefits

Salesforce Service Cloud clearly changes the way you address customer issues and provide resolutions. The listed advantages are just some of the many good things that make Salesforce Service Cloud a smart choice. To strat with, this system unites all relevant help desk processes on a single platform, from where users can deliver immediate and reliable customer service. A variety of interaction modules are also available for companies to engage customers in alternative ways, including rich knowledge bases, social media profiles, service centers, and much more.

Another thing that makes businesses worldwide choose Salesforce Service Cloud for their needs is mobile connectivity, knowing that customers can be served from virtually any device. Agents can easily use their smartphones and tablets to solve customer queries, without worrying at the same time about the quality of the experience they provide. With this product, you will simply have a complete help desk suite to use at any time, and on any location.

Service provided with Salesforce product is highly personalized, and makes customers feel as your priority regardless of how many agents you have available. It is because Salesforce Service is predominantly a predictive service, which helps forecast queries and prevent problems before they’ve even happened.

To make matters even better, developers decided to boost efficiency with a smart collaboration suite, thanks to which agents share their expertise, and cover for each other in critical situations. The suite can also be used for communication and document sharing purposes, so that agents can also discuss problems and prevent their escalation together. From a manager’s perspective, these means that all team members will remain the loop, and that he can easily track and evaluate their performance without immediate customer feedback.

Overview of Salesforce Service Cloud Features

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

Salesforce Service Cloud Position In Our Categories

Position of Salesforce Service Cloud in our main categories:

10

Salesforce Service Cloud is one of the top 10 Customer Support Software products

10

Salesforce Service Cloud is one of the top 10 Help Desk Software products

10

Salesforce Service Cloud is one of the top 10
Customer Support Software products

10

Salesforce Service Cloud is one of the top 10
Help Desk Software products


If you are interested in Salesforce Service Cloud it may also be a good idea to analyze other subcategories of Best Customer Support Software gathered in our database of B2B software reviews: Help Desk & Ticketing Software, Remote Support Software, IT Service Management Software

Each organization has different requirements and needs a application that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no platform can proffer perfect functionality off-the-shelf. When you try to find a software system, first be sure what you require it for. Do you need basic features or do you need complex features? Are there any industry-specific features that you are seeking? Get the answers to these queries to assist your search. There are lots of aspects that you need to mull over and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that provides all that you want to boost your company effectiveness and productivity.

How Much Does Salesforce Service Cloud Cost?

Salesforce Service Cloud Pricing Plans For Enterpises & Small Business:

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Salesforce Service Cloud across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

141

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Salesforce Service Cloud pricing details?

Salesforce Service Cloud Pricing Plans:

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

What integrations are available for Salesforce Service Cloud?

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

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