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User review of Salesforce Service Cloud

A review on Salesforce.

- by Al

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Tasks have resulted to larger book sizes of account management a lot more maintained. Nothing will ever go missing/overlooked. Outlook e-mail logs, sales, and account management function a lot better by means of Opportunity Identification tracking. The whole platform on its own can be customized. It's geared to being detailed-oriented to suit your organization's needs.

What aspects are problematic or could work better?

Its console view could use some update. It needs to look visually attractive. Salesforces' visuals look somewhat old compared to their competitors. It also seems like e-mail from Salesforce doesn't appear to be properly formatted. It needs to be improved.

What specific problems in your company were solved by this product?

Simple management of accounts and interaction with clients. Tracking, sales, and closing out the opportunity loop. Integration of client communication. Activity tracking with reporting. Being able to assign tasks to other team members and yourself to ensure you're updated.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.