A support tool with great functions

What are the best aspects of this product?

It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.

What aspects are problematic or could work better?

Speed was not that impressive, but I think that depends on the connection too. I get confused around the interface too; since I haven’t been using Salesforce long enough to understand which interface is suitable in a particular case.

What specific problems in your company were solved by this product?

I think it improves our connection with clients. We are adding new features all the time, and we adjust it to any particular need we have.

Are you a current user of this product?

Yes