A useful tool in working cases.

What are the best aspects of this product?

I like being given the chance to organize customer cases. I love having all client communication tucked all in a single platform. That also includes work files, comments, and social connectivity. This all-in-one tool is powerful for dealing with different kinds of technical cases that I manage daily. Personally, this, by far, is one powerful CRM that I've ever come across.

What aspects are problematic or could work better?

Attached files to a case. I dislike having to manage those. Way too many steps just to see an image. Setting customized fields or when making leads are difficult. Again, a lot steps it takes to follow just you can get it configured the right way.

What specific problems in your company were solved by this product?

I'm currently employed for a major service provider with a lot of clients. We're working on any technical problems they're facing. The tools offered make things easier for use in such client cases. Communication can be made by means of the tool. Documents and notes can all be dealt with through the same tool.

Are you a current user of this product?

Yes