An admin and developer of Salesforce.

What are the best aspects of this product?

A majority of our primary activity in Salesforce is case management via our wide range of services. Such functionality is built within a console in assisting our team to be efficient in managing large volumes of cases daily. We're also using our knowledge in helping agents to be efficient in resolving issues. We've made numerous automations via worklow and process builder.

What aspects are problematic or could work better?

We were able to develop a community of more than 500 users. We ran through a lot of restrictions during the the customization process. Another issue is how slow it runs. Customization with the console is severely limited. The VF component lacks that "Lightning" look.

What specific problems in your company were solved by this product?

A number of cases have now been managed and documented. Information this time around is now well organized. The advantages here is the fact that less time is being spent on cases. Communication can now be made effectively with our broker via the community.

Are you a current user of this product?

Yes