Brilliant tool

What are the best aspects of this product?

The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can be made through Reports and Dashboard. Success community support.

What aspects are problematic or could work better?

There are several downsides with this. Its Process Builder has a lot of problems. The ideas within the Idea Exchange will sit for years and won't even be implemented despite it being on threshold. While there are stages that have been defined (without ideas being delivered, it would seem that product team from SF are picky). If an idea couldn't be matured as a functionality, then there should be a status that would indicate something like: "Cannot be delivered" instead of waiting around for a number of years. Case comments require being added in Salesforce 1.

What specific problems in your company were solved by this product?

Restrictions in automation comes with an overall number of workflows. When it comes to our instance, we've gone beyond the maximum number of workflows (active) and was left out on a stand still stage where there aren't any implementations that could be done. Therefore, we had to push ourselves to hiring a developer in moving any possible workflows to APEX. When then have to migrate the latest implementations to the Process Builder. Currently, the Process Builders has its limits and comes with certain construct in automating business.

Are you a current user of this product?

Yes