Great support that”s individualized.

What are the best aspects of this product?

The flexibility of the platform as well as its simple configuration lets DUFL to make customizations to our service to each customer. We now have support in customer requests. We can create customer profiles which prompts logistics and service operations to the requirements of each customer. Being able to treat our customers as each individual with uniqueness is important to DUFL.

What aspects are problematic or could work better?

Like that of today's powerful tools, its learning curve can be overwhelming. Once you get a fair idea on how Service Cloud really works and how you can start customizing your own system to fit your needs, a number of solution sets are available. Thing is, newbies could end up getting lost with the intricacy. Hence, not being able to maximize the available tools. I also found out that newer users aren't comfortable tinkering with the system.

What specific problems in your company were solved by this product?

With DUFL, we always do our best to excel on every interaction we make with our customers. We're setting out in changing human behavior by means of inquiring our customers to place their trust in us with their materials. Most importantly, it's imperative that we deliver items on time. That way we can help facilitate business while on the road. We're obligated for our customers to offer quality service and ensuring complete trust on our product.

Are you a current user of this product?

Yes