Our support choice

What are the best aspects of this product?

Trust me, customer support is as easy as it gets. The software comes with many helpful features, and it allows me to follow and manage tickets without too much effort.
The program also has auto-mechanisms for creating content and generating emails, and that’s a real blessing to our job.

What aspects are problematic or could work better?

It takes more than common sense to use the program. I spent a lot of time trying to understand what it served for, even if I am working for a relatively small company. The simpler the better, I really think large companies could have issues to use this program.

What specific problems in your company were solved by this product?

Firstly, we create cases and we prioritize them to assign a separate ticket for each. Secondly, we send automated emails which help us stay connected with our clients. Last, but not least, we store all relevant information for a particular case/object in a single place and we never have troubles to find information.

Are you a current user of this product?

Yes