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User review of SalesforceIQ

Adequate System For CRM, Lacks Customizability

- by Rosa

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

SalesforceIQ is user-friendly. It captures your emails and then seamlessly links them to accounts. Everything is automated that we do not have to do a lot of the grunt work to. It is an ideal option for an entry level CRM.

What aspects are problematic or could work better?

I am a big fan of customization and SalesforceIQ fails miserably in this regard. While the software performs well at high level, it just doesn't offering any room for customization in many aspects, such as reports and accounts.

What specific problems in your company were solved by this product?

SalesforceIQ is a great alternative if you want to graduate from Excel. It is more formal and more organized and helped us measure our sales performance and manage our accounts.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.