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User review of Salesfusion

Just Awesome Customer Service

- by Lindsey

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Their customer service is worth noting. Whenever I send an email or make a phone call on my end, I always receive a quick answer from Salesfusion. While there may be specific customer service crews that we can name that help us, I am confident that anyone at Salesfusion is highly knowledgeable about their product. Their teamwork is phenomenal, which really contributes to solving any problems. I also like that they generate a ticket for every little thing, even if the resolution was provided through phone. That means they have their customers' best interests and that really makes a big difference.

What aspects are problematic or could work better?

Salesfusion is still growing and the constant development of their software interface sometimes results to some features getting lost. Navigating through their modules can be a pain and sometimes it is difficult to find the things you need. I also have a problem with creating reports.

What specific problems in your company were solved by this product?

We used to spend a lot of time creating a lot of customized emails and Salesfusion drastically changed the way we work. What used to be months is now a process that takes only days.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Management Consulting

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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