What are the best aspects of this product?
From a look and feel standpoint, this product was about as good as anything out there. It worked fairly reliably and the support was responsive. It didn't seem like it would be difficult to work through the problems as they seemed minor. I was an early adopter.
What aspects are problematic or could work better?
The product just didn't work reliably. The tracking was accurate when it worked, but he dashboard does not give information in a usable format. The product worked about 80% of the time on my laptop, but never worked on my desktop. My desktop is where I do most of my work. I tried for six months working with tech support. I was under a 1 year contract, so I tired to work through it. Finally I asked for a refund and all contact with the company stopped at that point.
If you use the broadcast, template function, be VERY careful!!! THe security of your password is BAD. It is kept in clear text, and anyone at the company can see it, not to mention if a hacker gets into their poorly secured servers, they will have your password.
What features/services would you like to see in future versions of this product?
Something that works.
What specific problems in your company were solved by this product?
If it works, it would have been nice. BUY ANOTHER PRODUCT!!!!
Are you a current user of this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Computer & Network Security
Did your company use a different software before this one?
What software did you use before?
Streak & MailTrack
Why did you decide to change it?
The previous companies didn't have an an outlook client. We were moving from gmail based system
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
It was low. $10/month
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
yes, 20% as compared month to month