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User review of SalesHandy

Do NOT buy this product!!!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

From a look and feel standpoint, this product was about as good as anything out there. It worked fairly reliably and the support was responsive. It didn't seem like it would be difficult to work through the problems as they seemed minor. I was an early adopter.

What aspects are problematic or could work better?

The product just didn't work reliably. The tracking was accurate when it worked, but he dashboard does not give information in a usable format. The product worked about 80% of the time on my laptop, but never worked on my desktop. My desktop is where I do most of my work. I tried for six months working with tech support. I was under a 1 year contract, so I tired to work through it. Finally I asked for a refund and all contact with the company stopped at that point.

If you use the broadcast, template function, be VERY careful!!! THe security of your password is BAD. It is kept in clear text, and anyone at the company can see it, not to mention if a hacker gets into their poorly secured servers, they will have your password.

What features/services would you like to see in future versions of this product?

Something that works.

What specific problems in your company were solved by this product?

If it works, it would have been nice. BUY ANOTHER PRODUCT!!!!

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer & Network Security

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Streak & MailTrack

Why did you decide to change it?

The previous companies didn't have an an outlook client. We were moving from gmail based system

Are you satisfied with the change?

NO!!!!!!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

It was low. $10/month

What is your total annual cost for using this product?

$120

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

yes, 20% as compared month to month

FEATURE DETAILS

Communications

Instant Messaging & Chat
1
very poor
Email
1
very poor
Alerts & Notifications
1
very poor
Call Recording
1
very poor
Social Network
1
very poor
User, Role, and Access Management
1
very poor

Collaboration

Uploads
1
very poor
Comments & Voting
1
very poor
Centralized Storage
1
very poor
CMS & Content Analytics
1
very poor

Platform

Performance & Reliability
1
very poor
Reporting & Analytics
1
very poor
Customization
1
very poor
Mobile
1
very poor
Support
2
mediocre
Security
1
very poor
API/Integrations
1
very poor
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