Good app for marketing automation

What are the best aspects of this product?

The outstanding feature of this app is its automation. You can configure reactions based on the activities of users such as filling out the form, getting a certain score, visiting certain website pages, opening email etc. The system helps marketers to achieve more without increasing their workload. Since both our company and SALESmanago are based in Poland, we can make use of better customer support in our own language.

What aspects are problematic or could work better?

Bugs are a big issue with SALESmanago, especially with its mailing creator (WYSIWYG editor). Other drawbacks are it provides limited customization options and functionality, and does not offer a source editor. The app is buggy because it looks like the vendor adds features without testing them properly. It is not an ideal system if you want to send frequent mailings. The customer support agents lack technical knowledge and they pass on tech issues to the tech team which is slow to respond.

What specific problems in your company were solved by this product?

SALESmanago automates your marketing tasks and they can be done without the help of humans. You can send emails automatically based on the activities of customers in your application, website, and system. The app helps me spend more time on planning as it accomplishes daily tasks without the need for manual intervention.

Are you a current user of this product?

Yes