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User review of Salon Ultimate

Takes advantage of it Customers

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Internal team can offer custom application development for large enterprises

What aspects are problematic or could work better?

Unreliable, slow reporting and unfair treatment of clients. Insistent on charging a "transfer fee" of $500 per store to change hands siting dev work required, but when proven no dev work needed threatened service interruption to extort unjust fees. As a franchisee of a larger system, they knew I myself could not decline using their services allowing them to charge whatever they felt like.

What features/services would you like to see in future versions of this product?

Open api to allow third party integrations

What specific problems in your company were solved by this product?

None, horrible to do business with.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$125 per month per store plus dev work.

What is your total annual cost for using this product?

$1500 per year per store

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Appointment management
1
very poor
CRM
1
very poor
Email marketing
1
very poor
Social media
1
very poor
Tracking & reporting
3
ok
Inventory management
3
ok
Staff management
2
mediocre
Mobile support
3
ok
Online booking
3
ok
Payroll & scheduling
2
mediocre