Long wait time from Salsa CRM Tech Support

What are the best aspects of this product?

Salsa Engage, Salsa CRM is not as robust of a donor database program.

What aspects are problematic or could work better?

Upgrading past donor records, Transferring data from another system -- due in part to limited tech support, Lack of Customization for nonprofits that have annual membership dues, limited categories to track methods for Appeals, No calculations for in-kind volunteer time,

What features/services would you like to see in future versions of this product?

To improve the above. To be able to do membership and donation calculations. Improve the volunteer reporting and calculations. To have more of the tech support with actual fundraising experience.

What specific problems in your company were solved by this product?

Very limited, but helpful solution. Still waiting to resolve issue.

Are you a current user of this product?

Yes