I consider SAP CRM as a reliable business partner.

What are the best aspects of this product?

The success of our business solely depends on our customers. If they are satisfied with our performance, that means more upcoming projects for our company. Through the help of SAP CRM, we can assist our clients by helping them meet and exceed their required targets. The integration process is amazingly smooth and fast, so our clients can still use their existing tools while aiming to deliver better service. Most of our clients are happy with their improved customer service. The platform itself is capable of tracking down every single transaction and provide real-time resolutions to whatever issues that they bring on the table.

What aspects are problematic or could work better?

SAP CRM is something that can turnaround any business in such a short amount of time. The results are fast, accurate, and promising. No doubt that many companies prefer using this compared to other platforms. However, if you are going to talk about cost-efficiency, then its something that every business person has to consider in the long run. I think that SAP CRM is expensive for small-time entrepreneurs. Although integration is very much allowed, users may need to shell out extra money for the implementation process to become successful.

What specific problems in your company were solved by this product?

We now feel more confident and capable of dealing with our client’s requests. Thanks to SAP CRM for continuously providing us with much-needed support. I love their support team who is always willing to listen, answer queries, and troubleshoot technical issues beyond our scope. Clients are satisfied with the list of marketing strategies coming from SAP CRM since most of them turned out to be well appreciated by their loyal customers.

Are you a current user of this product?

Yes