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SAP CRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 99%
OUR SCORE 8.8

What is SAP CRM?

SAP CRM is a customer relationship and engagement platform built to greatly enhance your engagement capabilities and enable you to provide smooth and personalized customer experiences at every opportunity and across multiple channels.

With SAP CRM, you can choose to have the software deployed on the cloud or on-premise based on the implementation your business requires. Both options extend their functionality to smartphones and tablets.

The software improves your sales and marketing as you discover new insights that are covered deep under tons of customer and social information. You are able to boost customer engagement, drive sales, and streamline order-to-cash processes among others.

Overview of SAP CRM Benefits

SAP CRM brings to the table a set of advanced capabilities on top of core sales force automation that offer far beyond what traditional CRM features can provide. With SAP CRM, you are able to uncover insights that will give your sales teams the edge they need to sell smarter and improve their performance. SAP CRM makes it easy for businesses to simplify their sales processes with better customer engagement, accurate forecasting, and real-time pipeline management.

For your business to grow, you need to market your products and services. SAP CRM helps you target the right people based on their needs and wants. The good news is that you get all your data in real time, giving you everything you need to provide your customers and potential clients with contextual, personalized and relevant omni-channel experiences.

Whenever your customers come to shop at your digital stores, SAP CRM gives you the ability to supply them with a unique digital shopping experience through the channels they prefer – mobile, social, and e-commerce. Armed with high value and very actionable insights, you are able to customize their experiences based on actual data. SAP CRM also helps you manage your whole inventory in real time while still keeping costs on other areas of your operations minimal.

Overview of SAP CRM Features

  • Lead Management
  • Sales Force Automation
  • Contact History
  • Contact Management
  • Document Management
  • Sales Reports
  • Time Tracking
  • Pipeline Management
  • Email Marketing
  • Partner Management

SAP CRM Position In Our Categories

Position of SAP CRM in our main categories:

50

SAP CRM is one of the top 50 CRM Software products

50

SAP CRM is one of the top 50
CRM Software products


If you are interested in SAP CRM it may also be sensible to examine other subcategories of Best CRM Software collected in our base of B2B software reviews: Online CRM Software, Social CRM Software, Feedback & Reviews Management Software

Each business is different, and can require a special CRM Software solution that will be designed for their business size, type of customers and staff and even individual niche they support. It's not wise to count on getting an ideal app that will be suitable for every business no matter what their background is. It may be a good idea to read a few SAP CRM reviews first and even then you should remember what the software is supposed to do for your company and your workers. Do you need an easy and straightforward solution with just elementary functions? Will you really make use of the advanced functionalities required by experts and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a solid app that will match your budget.

How Much Does SAP CRM Cost?

SAP CRM Pricing Plans For Enterprises & Small Business:

Contact SAP CRM for enterprise pricing information and other product details. You can also submit a request for a free trial to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SAP CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SAP CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

111

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • Spain
  • France
  • Russia
  • Italy
  • Dutch
  • Portugal
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are SAP CRM pricing details?

SAP CRM Pricing Plans:

Contact SAP CRM for enterprise pricing information and other product details. You can also submit a request for a free trial to see if the software is a perfect fit for your business.

What integrations are available for SAP CRM?

No information available.

User reviews


10 Reviews

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The most favorable review

Walter


Pros:
In our sales and marketing efforts, we depend on SAP CRM to help us manage all that. It helps us to track and manage leads at all levels until they become customers. With this CRM tool, it is possible to know how customers or prospects interact with our company so that we can find better ways to improve customer service or engagement for improved sales. The SAP CRM product improves visibility of our business operations as we can detect a problem with ease through the technical support and thus attract more customers on our end. In the process, we can know which campaign works and direct resources there for better results. In the end, we get to save on the cost of customer service and marketing in general.

Cons:
There is much to like about the SAP CRM tool. However, in a less similar capacity, there are few things which can be off about this product. It focuses more on the end user development which gives room for error. Most end users are not skilled or do not have adequate knowledge which about low quality standards as a result. With the speed that comes with the end user development in this tool, there are high chances that you will make errors that will translate to the low quality of the outcome. It would be better if it did not focus more on the end user development as this would eliminate most of those errors.

The least favorable review

Otis


Pros:
If you have bulk data that needs analyzing or storing, you have the SAP CRM to go with. It is a powerful tool which accommodates your business needs in full. It does not matter how small or how large your business is, this tool is designed to accommodate any magnitude of needs your business may have. Such a capacity can be helpful for your business processes. If you want to manage customer data or business operation data, you can do so with ease. It is an end to end solution for data management and analysis needs of any company. This gives you the assurance you need to stay up to date.

Cons:
Despite it being an end to end solution for your business needs, it features are too complicated for my understanding. It solves multiple problems and you have to hack all these solutions within a short period. This makes the learning curve steep which can be frustrating. Even when you think you have everything under control, you reach a point where you get stuck. I would wish for the interface to be simple and have an organized way through which each feature solves a particular problem. This would help you to learn how to use the product by way of what each feature does which would be simpler.


Otis

Verified
user
If you have bulk data that needs analyzing or storing, you have the SAP CRM to go with. It is a powerful tool which accommodates your business needs in full. It does not...

Lisa

Verified
user
We have been able to experience a sense of reliability in using this product. Apart from it being highly customizable, it is a powerful tool. It brings the needed...

Thomas

Verified
user
It is the utmost solution when you want to manage multiple units in your business or company. This is due to the fact that it allows for multiple add-ins and thus you can...

Saul

Verified
user
It acts a storage platform on which you can store data for your business regardless of the size. This helps us with our data as we can store it, analyze it and retrieve...

Walter

Verified
user
In our sales and marketing efforts, we depend on SAP CRM to help us manage all that. It helps us to track and manage leads at all levels until they become customers. With...

Kelvin

Verified
user
It has made it possible for us to track orders from the time they are made to when a customer makes payment. We use SAP CRM to handle all data that takes place in the...

Yvonne

Verified
user
It has a simple user interface. Anyone can take the time to learn how to use this tool. When it comes to the search feature, it is highly recommended as you can find...

Ray

Verified
user
Working in a school setting, you have a lot of education relate data to deal with. When you have bulk information of that sort, it can be strenuous if you do not have the...

Deanna

Verified
user
It has a powerful reporting functionality for any type of data you gather in your system. The user interface is simple for any user to get by and explore the features in...

Clyde

Verified
user
It makes everything look simple when you are using this CRM software. Since we use the business warehouse and ERP systems, we can easily integrate them with this tool for...

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