Sexual content on Jam.com

What are the best aspects of this product?

The courses can be fun for kids to share, and interact on their projects

What aspects are problematic or could work better?

I was mortified to find out that my 8yr old child was learning definitions of words like bi, and pans from other kids on Jam.com. These kids are posting things about their sexuality unchecked by moderators; yet when my child responds with "that's weird" he's dubbed some type of verbal bully, and suspended. They updated their policy to address sexual content yet the damage was already done, and my child treated like a violator when it was his innocence that was violated. We continued to use Jam with hopes this issue wouldn't come up again. A few weeks later my son posted silly comments joking about our dog's poop, and he was banned off the site. No doubt he wouldn't be banned for poop jokes if the moderators were taking responsibility for themselves regarding the first incident. Now after many hours of dedication to his art projects on Jam and a growing enthusiasm to share his progress, I have to try and reassure my son of his value and importance to his community of peers after facing this type of rejection. I'm completely disgusted, and so very disappointed for my kid.

What features/services would you like to see in future versions of this product?

They need to segregate by age groups, and the moderators need to stay on top of inappropriate sexual commentary and affiliations.

What specific problems in your company were solved by this product?

No problems were solved. They updated their policies, but too late

Are you a current user of this product?

Yes