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SAP Jam Review

SAP Jam
Our score: 7.2 User satisfaction: 95%

What is SAP Jam?

SAP Jam is a cloud-based enterprise social networking suite and collaboration app that helps users connect with employees, partners, and customers. SAP Jam can be utilized to protect company data by collaborating over a secure network. The app helps employees to find colleagues and experts to collaborate with, as well as providing a place to manage and organize projects.

SAP Jam provides vertical industry solutions for Information Technology, Customer Service, Marketing, Sales, and HR teams. The app can be utilized to lower training costs by sharing company knowledge and documentation. SAP Jam also offers a platform for client-facing teams to communicate with partners and clients, discussing topics in online groups and reducing issue resolution time.

SAP Jam provides enterprise social networking features such as project collaboration tools, task management, discussions and polls, instant messaging, discussions and chat rooms, document and content sharing,, microblogging, and personal profiles. Team leaders can delegate tasks and track performance and project progress. Clients, partners, and stakeholders can log into SAP Jam to keep themselves updated on project progress.

SAP Jam helps the new hire onboarding procedure with training tools like the capability to set up online classrooms and courses. Employees can share files, documents, screen recordings, videos and more with new hires. New hires use SAP Jam’s groups and communities to connect with subject experts and colleagues to quickly find answers to queries.

Overview of SAP Jam Benefits

SAP Jam provides social collaboration:

  • In your business, productivity, and mobile apps, or directly in the app
  • To drive measurable results
  • Across the business with a secure social platform to avoid social silos and to deliver a seamless experience

SAP Jam is an in-context collaboration platform that brings collaboration into key work processes across all lines of business. The market-first built-in work patterns bring together best practices, experts, content, data, and problem-solving approaches to enable people to improve onboarding and learning effectiveness, reduce sales and service cycle times, and to improve customer engagement.

Knowledge Management, HR, and Learning:

  • You can create and share development and performance goals and find shared knowledge and experts.
  • Train new hires with guides, handbooks, documents, polls, blogs, wikis, screen recordings, and videos.
  • Engage with new employees over Jam communities, offer job-specific training, delegate tasks and track performance.

Collaborative Opportunity Management: You can keep important stakeholders updated on opportunity progress, define approval workflows, organize collaboration groups, and find subject matter experts.

Recommendations: Receive personalized recommendations on your home page and suggestions on content to read based on the groups and people you like and follow, and your activities.

Project Collaboration Tools: Create agendas, schedule appointments and meetings, give feedback, propose decisions, present proposals, list pros and cons from your team, and rank ideas by voting.

Overview of SAP Jam Features

  • Blog tool
  • Chat rooms
  • Collaborative Opportunity Manager
  • Company feed
  • Direct messaging
  • Discussions and polls
  • Employee profiles
  • Groups/team workspaces
  • HR, knowledge management, and learning
  • iPhone/iPad, Blackberry and Android app
  • Link and photo sharing
  • Microblogging
  • Notifications
  • Personal activity feeds
  • Recommendations
  • Social documents
  • Social learning tools
  • Video and screen recordings
  • Wiki pages
  • Works on any mobile browser

What Problems Will SAP Jam Solve?

HR: SAP Jam complements formal learning solutions with social learning where users can partake in topical communities, work with mentors and coaches in private one-to-one or one-to-many groups, share knowledge and ask questions, and ask for advice. SAP Jam reduces learning costs, improves effectiveness, and increases employee engagement. Integration with SuccessFactors Learning and SAP Learning Solution allow users to search in-course directories and locate related social learning communities and content. Each community includes “work patterns” which are pre-built social processes for common activities around learning, onboarding, etc. Additionally, communities allow users to post content, create/share/view videos, share ideas, and find relevant experts.

Sales: SAP Jam enables sales teams to reduce sales cycle times, collectively build winning proposals, and engage customers. With the built-in work patterns for account management, opportunity management, deal rooms, and customer engagement, sales teams can come together with other internal team members and channel partners to perform account planning, discuss key obstacles, work on joint plans, and engage customers directly in kickoff meetings and requirements collection. Integration with SAP Cloud for Customer, SAP CRM, and SAP ECC enables immediate ability to kick off a collaborative process directly from the account or opportunity. Problem solving tools such as pro/con tables and ranking assist in problem solving and decision making. Participants can view within SAP Jam the opportunities, service requests, orders, and invoices to get a full picture of the customer. Documents can be collectively edited, key dates shared, and tasks assigned and tracked.

Service: SAP Jam provides service teams the ability to streamline issue resolution and to improve customer satisfaction. With the built-in work patterns for service issue resolution, teams can come together quickly to collaborate on escalations. Additional work patterns can also reduce onboarding time for new service representatives and provide a community for customers to engage and work with service directly. Integration with SAP Cloud for Customer and SAP CRM enable service teams to view service requests in SAP Jam and immediately initiate groups to engage key stakeholders in resolving a customer issue. Customers can ask questions and review best answers, review and rate documentation, and watch videos of how to self-service specific issues.

SAP Jam Position In Our Categories

Because companies have their own business-related needs, it is only logical that they abstain from going for a one-size-fits-all, ideal solution. Nevertheless, it would be difficult to stumble on such an app even among well-known software systems. The sensible step to do is to write down the several important aspects which demand investigation including important features, price terms, technical skill competence of the users, business size, etc. The second step is, you must conduct the research through and through. Read these SAP Jam review articles and check out each of the solutions in your list in detail. Such detailed product research can make sure you circumvent poorly fit apps and pay for the system which meets all the tools you require business requires.

Position of SAP Jam in our main categories:

TOP 500

SAP Jam is one of the top 500 Collaboration Software products

SAP Jam is also listed in the following subcategories:

There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your company’s special requirements? A market-leading software application may have thousands of users, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few SAP Jam Collaboration Software reviews and think about the aspects that you wish to have in the software such as the price, main features, available integrations etc. Then, choose a few apps that fit your wants. Try out the free trials of these apps, read online opinions, get explanations from the maker, and do your research thoroughly. This exhaustive research is certain to aid you find the finest software solution for your firm’s special requirements.

How Much Does SAP Jam Cost?

SAP Jam Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact SuccessFactors, a SAP company, for a price quote.

User Satisfaction

Positive Social Media Mentions 175
Negative Social Media Mentions 7

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SAP Jam reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SAP Jam. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SAP Jam Comparisons

SAP Jam user reviews

A good enterprise tool for today’s social network.

Read full review >
Andrew
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Internet

A very functional platform.

Read full review >
Dewey
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: n/a

Sexual content on Jam.com

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 22.01.2019 Company Size: N/A Industry: N/A

What are SAP Jam pricing details?

SAP Jam Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact SuccessFactors, a SAP company, for a price quote.

What integrations are available for SAP Jam?

SAP Jam supports the following integrations:

  • SAP Cloud for Customer
  • SAP CRM
  • SuccessFactors HCM suite
  • SAP Learning Solution (LSO)
  • SAP Sales and Operations Planning
  • SAP BusinessObjects BI Platform
  • SAP ECC
  • SAP HANA Cloud Platform (HCP)
  • SAP Business Suite
  • SAP Business Suite on HANA
  • SAP S/4 HANA
  • SAP Extended ECM
  • Hybris Marketing
  • Microsoft Office Outlook
  • Microsoft Lync
  • Microsoft Office 365 SharePoint Online
  • Microsoft Office (Word, Excel, and PowerPoint)
  • Alfresco One
  • OpenText Content Server
  • Box
  • Google Calendar
  • Google Docs
  • Kaltura
  • Twitter
  • YouTube
  • Other 3rd party applications via the SAP Jam developer program

SAP Jam average rating:

Average score
3.9/5 (3 user reviews)
3/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Dewey

PROS: It gives a whole meaning to interaction. Communication with this platform is a lot more straightforward and human.

CONS: It's not that convenient looking into the dynamic data released by the users.

Reviewed 7 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The courses can be fun for kids to share, and interact on their projects

CONS: I was mortified to find out that my 8yr old child was learning definitions of words like bi, and pans from other kids on Jam.com. These kids are posting things about their sexuality unchecked by moderators; yet when my child responds with "that's weird" he's dubbed some type of verbal bully, and suspended. They updated their policy to address sexual content yet the damage was already done, and my child treated like a violator when it was his innocence that was violated. We continued to use Jam with hopes this issue wouldn't come up again. A few weeks later my son posted silly comments joking about our dog's poop, and he was banned off the site. No doubt he wouldn't be banned for poop jokes if the moderators were taking responsibility for themselves regarding the first incident. Now after many hours of dedication to his art projects on Jam and a growing enthusiasm to share his progress, I have to try and reassure my son of his value and importance to his community of peers after facing this type of rejection. I'm completely disgusted, and so very disappointed for my kid.

Reviewed 1 year ago

Read full review >

More reviews from 3 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A good enterprise tool for today’s social network.

Read full review >
Andrew
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Internet

PROS: It's simplicity and intuitive design are some of its biggest advantages. Its streamlined user interface makes it quick and easy for new users to learn through this platform.

CONS: There have been instances where its social interaction part gets a bit confusing. Whenever a buzz post is present, the platform ends up creating an overwhelming number of notifications.

What do you think about this review? Great Poor

A very functional platform.

Read full review >
Dewey
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: n/a

PROS: It gives a whole meaning to interaction. Communication with this platform is a lot more straightforward and human.

CONS: It's not that convenient looking into the dynamic data released by the users.

What do you think about this review? Great Poor

Sexual content on Jam.com

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 22.01.2019 Company Size: N/A Industry: N/A

PROS: The courses can be fun for kids to share, and interact on their projects

CONS: I was mortified to find out that my 8yr old child was learning definitions of words like bi, and pans from other kids on Jam.com. These kids are posting things about their sexuality unchecked by moderators; yet when my child responds with "that's weird" he's dubbed some type of verbal bully, and suspended. They updated their policy to address sexual content yet the damage was already done, and my child treated like a violator when it was his innocence that was violated. We continued to use Jam with hopes this issue wouldn't come up again. A few weeks later my son posted silly comments joking about our dog's poop, and he was banned off the site. No doubt he wouldn't be banned for poop jokes if the moderators were taking responsibility for themselves regarding the first incident. Now after many hours of dedication to his art projects on Jam and a growing enthusiasm to share his progress, I have to try and reassure my son of his value and importance to his community of peers after facing this type of rejection. I'm completely disgusted, and so very disappointed for my kid.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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