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SAP Jam REVIEW

Collaboration Software

3 user reviews
USER SATISFACTION 95%
OUR SCORE 7.2

What is SAP Jam?

SAP Jam is a cloud-based enterprise social networking suite and collaboration app that helps users connect with employees, partners, and customers. SAP Jam can be utilized to protect company data by collaborating over a secure network. The app helps employees to find colleagues and experts to collaborate with, as well as providing a place to manage and organize projects.

SAP Jam provides vertical industry solutions for Information Technology, Customer Service, Marketing, Sales, and HR teams. The app can be utilized to lower training costs by sharing company knowledge and documentation. SAP Jam also offers a platform for client-facing teams to communicate with partners and clients, discussing topics in online groups and reducing issue resolution time.

SAP Jam provides enterprise social networking features such as project collaboration tools, task management, discussions and polls, instant messaging, discussions and chat rooms, document and content sharing,, microblogging, and personal profiles. Team leaders can delegate tasks and track performance and project progress. Clients, partners, and stakeholders can log into SAP Jam to keep themselves updated on project progress.

SAP Jam helps the new hire onboarding procedure with training tools like the capability to set up online classrooms and courses. Employees can share files, documents, screen recordings, videos and more with new hires. New hires use SAP Jam’s groups and communities to connect with subject experts and colleagues to quickly find answers to queries.

Overview of SAP Jam Benefits

SAP Jam provides social collaboration:

  • In your business, productivity, and mobile apps, or directly in the app
  • To drive measurable results
  • Across the business with a secure social platform to avoid social silos and to deliver a seamless experience

SAP Jam is an in-context collaboration platform that brings collaboration into key work processes across all lines of business. The market-first built-in work patterns bring together best practices, experts, content, data, and problem-solving approaches to enable people to improve onboarding and learning effectiveness, reduce sales and service cycle times, and to improve customer engagement.

Knowledge Management, HR, and Learning:

  • You can create and share development and performance goals and find shared knowledge and experts.
  • Train new hires with guides, handbooks, documents, polls, blogs, wikis, screen recordings, and videos.
  • Engage with new employees over Jam communities, offer job-specific training, delegate tasks and track performance.

Collaborative Opportunity Management: You can keep important stakeholders updated on opportunity progress, define approval workflows, organize collaboration groups, and find subject matter experts.

Recommendations: Receive personalized recommendations on your home page and suggestions on content to read based on the groups and people you like and follow, and your activities.

Project Collaboration Tools: Create agendas, schedule appointments and meetings, give feedback, propose decisions, present proposals, list pros and cons from your team, and rank ideas by voting.

Overview of SAP Jam Features

  • Blog tool
  • Chat rooms
  • Collaborative Opportunity Manager
  • Company feed
  • Direct messaging
  • Discussions and polls
  • Employee profiles
  • Groups/team workspaces
  • HR, knowledge management, and learning
  • iPhone/iPad, Blackberry and Android app
  • Link and photo sharing
  • Microblogging
  • Notifications
  • Personal activity feeds
  • Recommendations
  • Social documents
  • Social learning tools
  • Video and screen recordings
  • Wiki pages
  • Works on any mobile browser

What Problems Will SAP Jam Solve?

HR: SAP Jam complements formal learning solutions with social learning where users can partake in topical communities, work with mentors and coaches in private one-to-one or one-to-many groups, share knowledge and ask questions, and ask for advice. SAP Jam reduces learning costs, improves effectiveness, and increases employee engagement. Integration with SuccessFactors Learning and SAP Learning Solution allow users to search in-course directories and locate related social learning communities and content. Each community includes “work patterns” which are pre-built social processes for common activities around learning, onboarding, etc. Additionally, communities allow users to post content, create/share/view videos, share ideas, and find relevant experts.

Sales: SAP Jam enables sales teams to reduce sales cycle times, collectively build winning proposals, and engage customers. With the built-in work patterns for account management, opportunity management, deal rooms, and customer engagement, sales teams can come together with other internal team members and channel partners to perform account planning, discuss key obstacles, work on joint plans, and engage customers directly in kickoff meetings and requirements collection. Integration with SAP Cloud for Customer, SAP CRM, and SAP ECC enables immediate ability to kick off a collaborative process directly from the account or opportunity. Problem solving tools such as pro/con tables and ranking assist in problem solving and decision making. Participants can view within SAP Jam the opportunities, service requests, orders, and invoices to get a full picture of the customer. Documents can be collectively edited, key dates shared, and tasks assigned and tracked.

Service: SAP Jam provides service teams the ability to streamline issue resolution and to improve customer satisfaction. With the built-in work patterns for service issue resolution, teams can come together quickly to collaborate on escalations. Additional work patterns can also reduce onboarding time for new service representatives and provide a community for customers to engage and work with service directly. Integration with SAP Cloud for Customer and SAP CRM enable service teams to view service requests in SAP Jam and immediately initiate groups to engage key stakeholders in resolving a customer issue. Customers can ask questions and review best answers, review and rate documentation, and watch videos of how to self-service specific issues.

SAP Jam Position In Our Categories

Position of SAP Jam in our main categories:

500

SAP Jam is one of the top 500 Collaboration Softwareproducts

500

SAP Jam is one of the 500
Collaboration Software products


SAP Jam is also listed in the following subcategories:

Category:Position:Category:Position:
Enterprise Social Networking Software#28
Category:Position:
Enterprise Social Networking Software#28

Since each organization has unique business requirements, it is sensible for them to abstain from looking for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a platform even among widely used software solutions. The smart thing to do would be to list the various vital factors that need consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some SAP Jam reviews and investigate each of the other solutions in your shortlist in detail. Such comprehensive homework can make sure you weed out ill-fitting platforms and choose the app that presents all the features you need for business success.

How Much Does SAP Jam Cost?

SAP Jam Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact SuccessFactors, a SAP company, for a price quote.

User Satisfaction

We realize that when you make a decision to buy Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SAP Jam reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SAP Jam. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

175

NEGATIVE SOCIAL MENTIONS

7

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • TRAINING
  • TICKETS

SAP Jam User Reviews

Anonymous Reviewer

2 months ago
Verified
user


Dewey

7 months ago
Verified
user


What are SAP Jam pricing details?

SAP Jam Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact SuccessFactors, a SAP company, for a price quote.

What integrations are available for SAP Jam?

SAP Jam supports the following integrations:

  • SAP Cloud for Customer
  • SAP CRM
  • SuccessFactors HCM suite
  • SAP Learning Solution (LSO)
  • SAP Sales and Operations Planning
  • SAP BusinessObjects BI Platform
  • SAP ECC
  • SAP HANA Cloud Platform (HCP)
  • SAP Business Suite
  • SAP Business Suite on HANA
  • SAP S/4 HANA
  • SAP Extended ECM
  • Hybris Marketing
  • Microsoft Office Outlook
  • Microsoft Lync
  • Microsoft Office 365 SharePoint Online
  • Microsoft Office (Word, Excel, and PowerPoint)
  • Alfresco One
  • OpenText Content Server
  • Box
  • Google Calendar
  • Google Docs
  • Kaltura
  • Twitter
  • YouTube
  • Other 3rd party applications via the SAP Jam developer program

User reviews


User reviews in total: 3

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Average Rating:

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The most favorable review

Dewey

7 months ago


Pros: It gives a whole meaning to interaction. Communication with this platform is a lot more straightforward and human.

Cons: It's not that convenient looking into the dynamic data released by the users.

The least favorable review

Anonymous Reviewer

2 months ago


Pros: The courses can be fun for kids to share, and interact on their projects

Cons: I was mortified to find out that my 8yr old child was learning definitions of words like bi, and pans from other kids on Jam.com. These kids are posting things about their sexuality unchecked by moderators; yet when my child responds with "that's weird" he's dubbed some type of verbal bully, and suspended. They updated their policy to address sexual content yet the damage was already done, and my child treated like a violator when it was his innocence that was violated. We continued to use Jam with hopes this issue wouldn't come up again. A few weeks later my son posted silly comments joking about our dog's poop, and he was banned off the site. No doubt he wouldn't be banned for poop jokes if the moderators were taking responsibility for themselves regarding the first incident. Now after many hours of dedication to his art projects on Jam and a growing enthusiasm to share his progress, I have to try and reassure my son of his value and importance to his community of peers after facing this type of rejection. I'm completely disgusted, and so very disappointed for my kid.

Anonymous Reviewer
Report a concern

Published 2 months ago
Verified
user
The courses can be fun for kids to share, and interact on their projects



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It's simplicity and intuitive design are some of its biggest advantages. Its streamlined user interface makes it quick and easy for new users to learn through this...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
It gives a whole meaning to interaction. Communication with this platform is a lot more straightforward and human.



What do you think about this review? Great Poor

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