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Sauce Labs Review

Sauce Labs
Our score: 8.8 User satisfaction: 100%

What is Sauce Labs?

Sauce Labs is one of the most popular cloud-based application testing platforms which offers its services to enterprises (large or small), and open source developing teams. It offers both automated and manual testing of web and mobile applications for more than 800 browser platforms and mobile devices (android and iOS). The infrastructure offered by Sauce Labs is reliable and compatible, with the new technology integrations such as Selemium, Appium, and JS Unit.

Sauce Labs works daily to run tests and ensure the infrastructural compatibility, functionality, and performance of the applications. With the use of screenshots, open source codes, logs files, and videos, Sauce Labs helps the developers to sort out issues and bugs with a secure testing platform.  Altogether, it’s one of the competent cloud-based platforms which caters to an efficient and results-oriented application lifecycle management.

Overview of Sauce Labs Benefits

Sauce Labs offers valuable and powerful cloud-based capabilities for testing mobile and web applications. It’s simple yet advanced based on the agile frameworks combined with open source code methodology. Hence, delivering the right set of tools to developers and testers to run tests across different platforms, browsers, and integrations.

With automated testing, Sauce Labs accelerates and optimizes the tests by running them through console logs, metadata, and Selenium with complete lists of compatible commands. This helps in obtaining the responses and test results as faster as possible. For mobile devices, the simulator and emulator testing can be amplified through the automated test runs of Sauce Labs, which makes it quite cost effective for the businesses to maximize test results and coverage without using the real device platforms.

Many a times, during application development errors and bugs, occur which slow down the whole process of application development. Sauce labs provide the cloud-based platform which not only diagnoses these errors but also streamlines the resources and capabilities for resolving the issues.

The wide scope of open source coding brings freedom and innovation for the design, architecture, and infrastructure of the applications. Through this, the whole community of developers can work with the open coding framework of Selenium.

Overview of Sauce Labs Features

  • Web Functional testing
  • Cross Browser testing
  • Mobile Web testing
  • JS Unit testing
  • Manual Testing
  • Automated Testing Platform
  • Comprehensive platform coverage
  • Real device coverage

Sauce Labs Position In Our Categories

Since companies have distinct business needs, it is prudent that they abstain from seeking a one-size-fits-all, ”best” business application. Needless to say, it is almost impossible to chance on such a software product even among recognizable software solutions. The logical step to do is to write the various vital functions that merit investigation including essential features, budget, skill capability of staff members, organizational size, etc. Then, you should do the research to a full extent. Go over some Sauce Labs evaluations and check out the other software options in your shortlist in detail. Such well-rounded product investigation ascertain you steer clear of mismatched applications and pay for the one which has all the aspects your company requires.

Position of Sauce Labs in our main categories:

TOP 5

Sauce Labs is one of the top 5 Test Management Software products

If you are considering Sauce Labs it could also be beneficial to investigate other subcategories of Test Management Software listed in our database of SaaS software reviews.

Each organization has different wants and needs an application that can be personalized for their size, kind of employees and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you try to find a software system, first be sure what you require it for. Read some Sauce Labs Test Management Software reviews and ask yourself do you desire basic tools or do you need sophisticated functionality? Are there any industry-specific features that you are seeking? Get the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your finances, particular business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the system that presents all that you require to improve your company effectiveness and productivity.

How Much Does Sauce Labs Cost?

Sauce Labs Pricing Plans:

Free Trial

Virtual Platforms Live Plan

$29 month

Virtual Platforms Automated Plan

$199 month

Virtual Platforms Unlimited Automated Plan

$399 month

Virtual Platforms Enterprise Plan

By quote

Virtual Devices Live Plan

$119 month

Virtual Devices Automated Plan

$469 month

Virtual Devices Unlimited Automated Plan

$799 month

Virtual Devices Enterprise Plan

By quote

Testing on Virtual Platforms

Live Plan – $19/mo (billed annually) or $29 month-to-month

  • 1 concurrent session
  • Debugging tools
  • Instant access to ~200 mobile emulators & simulators
  • Instant access to 800+ desktop browser & OS combos
  • REST API access
  • Secure local tunneling
  • Secure, single use VMs
  • Unlimited live browser testing minutes
  • Videos & screenshots of tests

Automated Plan – $149/mo (billed annually) or $199 month-to-month

  • Price is for 2 concurrent sessions – 1000 Automated minutes
  • Up to 24 users (based on concurrent sessions)
  • Up to 24 concurrent sessions for parallel testing
  • Up to 12,000 automated testing minutes / month
  • Includes all features of the Live plan

Unlimited Automated Plan – $298/mo (billed annually) or $399 month-to-month

  • Price is for 2 concurrent sessions – infinite Automated minutes
  • Unlimited automated testing minutes
  • Includes all features of the Automated plan

Enterprise Plan – Get a quote

  • 10+ concurrent sessions
  • Unlimited users
  • Custom (10+) concurrent sessions for parallel testing
  • Custom invoicing
  • Designated Customer Success Manager
  • Premium support options
  • Service level agreement (99.5%)
  • Single sign-on (SSO)
  • Test Analytics
  • Includes all features of the Unlimited Automated plan

Testing on Virtual Devices

Live Plan – $89/mo (billed annually) or $119 month-to-month

  • 1 concurrent device
  • 1 user
  • 500 testing minutes/month
  • Debugging tools
  • Instant access to thousands of iOS & Android devices
  • Live mobile testing
  • REST API access
  • Secure local tunneling
  • Secure, thoroughly cleaned real devices
  • Videos & screenshots of tests

Automated Plan – $349/mo (billed annually) or $469 month-to-month

  • Price is for 2 concurrent devices
  • Up to 24 users
  • Up to 24,000 testing minutes / month
  • Up to 24 concurrent devices for parallel testing
  • Includes all features of the Live plan

Unlimited Automated Plan – $600/mo (billed annually) or $799 month-to-month

  • Price is for 2 concurrent devices
  • Unlimited testing minutes
  • Includes all features of the Automated plan

Enterprise Plan – Get a quote

  • Unlimited users
  • Custom (10+) concurrent devices for parallel testing
  • Custom invoicing
  • Dedicated Customer Success Manager
  • Premium support options
  • Private cloud option
  • Service level agreement (99.0%)
  • Single sign-on (SSO)
  • Team management
  • Includes all features of the Unlimited Automated plan

User Satisfaction

Positive Social Media Mentions 133
Negative Social Media Mentions 0

We realize that when you make a decision to buy Test Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Sauce Labs reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Sauce Labs. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Sauce Labs Comparisons

Sauce Labs user reviews

Great testing provider that makes the test environment cleaner

Read full review >
Roland
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

Great service, but they need to improve their support

Read full review >
Megan
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Computer Software

We are very satisfied with Sauce

Read full review >
Chad
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: More than 100 Employees Industry: Online Media

Understandable and easy to use product for site testing

Read full review >
Eric
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2018 Company Size: More than 100 Employees Industry: Music

Fast, easy to use and affordable

Read full review >
Dominic
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

What are Sauce Labs pricing details?

Sauce Labs Pricing Plans:

Free Trial

Virtual Platforms Live Plan

$29 month

Virtual Platforms Automated Plan

$199 month

Virtual Platforms Unlimited Automated Plan

$399 month

Virtual Platforms Enterprise Plan

By quote

Virtual Devices Live Plan

$119 month

Virtual Devices Automated Plan

$469 month

Virtual Devices Unlimited Automated Plan

$799 month

Virtual Devices Enterprise Plan

By quote

Testing on Virtual Platforms

Live Plan – $19/mo (billed annually) or $29 month-to-month

  • 1 concurrent session
  • Debugging tools
  • Instant access to ~200 mobile emulators & simulators
  • Instant access to 800+ desktop browser & OS combos
  • REST API access
  • Secure local tunneling
  • Secure, single use VMs
  • Unlimited live browser testing minutes
  • Videos & screenshots of tests

Automated Plan – $149/mo (billed annually) or $199 month-to-month

  • Price is for 2 concurrent sessions – 1000 Automated minutes
  • Up to 24 users (based on concurrent sessions)
  • Up to 24 concurrent sessions for parallel testing
  • Up to 12,000 automated testing minutes / month
  • Includes all features of the Live plan

Unlimited Automated Plan – $298/mo (billed annually) or $399 month-to-month

  • Price is for 2 concurrent sessions – infinite Automated minutes
  • Unlimited automated testing minutes
  • Includes all features of the Automated plan

Enterprise Plan – Get a quote

  • 10+ concurrent sessions
  • Unlimited users
  • Custom (10+) concurrent sessions for parallel testing
  • Custom invoicing
  • Designated Customer Success Manager
  • Premium support options
  • Service level agreement (99.5%)
  • Single sign-on (SSO)
  • Test Analytics
  • Includes all features of the Unlimited Automated plan

Testing on Virtual Devices

Live Plan – $89/mo (billed annually) or $119 month-to-month

  • 1 concurrent device
  • 1 user
  • 500 testing minutes/month
  • Debugging tools
  • Instant access to thousands of iOS & Android devices
  • Live mobile testing
  • REST API access
  • Secure local tunneling
  • Secure, thoroughly cleaned real devices
  • Videos & screenshots of tests

Automated Plan – $349/mo (billed annually) or $469 month-to-month

  • Price is for 2 concurrent devices
  • Up to 24 users
  • Up to 24,000 testing minutes / month
  • Up to 24 concurrent devices for parallel testing
  • Includes all features of the Live plan

Unlimited Automated Plan – $600/mo (billed annually) or $799 month-to-month

  • Price is for 2 concurrent devices
  • Unlimited testing minutes
  • Includes all features of the Automated plan

Enterprise Plan – Get a quote

  • Unlimited users
  • Custom (10+) concurrent devices for parallel testing
  • Custom invoicing
  • Dedicated Customer Success Manager
  • Premium support options
  • Private cloud option
  • Service level agreement (99.0%)
  • Single sign-on (SSO)
  • Team management
  • Includes all features of the Unlimited Automated plan

What integrations are available for Sauce Labs?

Sauce Labs integrates with the following business systems and applications:

  • Jenkins
  • Bamboo
  • Team City
  • Circle CI
  • Travis
  • Microsoft VSTS
  • Team City
  • Travis
  • Circle CI
  • JIRA

Sauce Labs average rating:

Average score
5/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Chad

PROS: Sauce Labs is smart app that allows me to tackle all testing challenges I have. It offers many testing platforms. I use this software because of the mindset on device, easy to set up, better communication with my account team, pricing and technology. Even though their device list is not as big as the list from other vendor, I don’t have to wait for each device to run on, I can do it whenever I want on the device I want. The other thing I like is that I don’t have to pay for accessing a device and concurrency.

CONS: I have seen that some of my tests are not completed, but I believe they will improve this one. Also, the troubleshooting doesn’t work as it should, I cannot check why some of my tests failed. I have found that the Real Device pool is somewhat limited. I would love to see some things expanded and improved.

Reviewed 5 months ago

Read full review >

The least favorable review

Lowell

PROS: I love the ability to test various browsers and OS combinations. Also, I love the CI integration with Jenkins because this makes an important part of ATDD. I believe that without this integration we wouldn’t be able to include an important part in our development process. This is by far the most important step Sauce has made.

CONS: I don’t know why but sometimes the tests can fail for no reason at all, and then I have to start all over again. This is not big deal but it is frustrating. Also, the inevitability takes more time to spin up a vm and to run some tests on it instead of running the test locally, but I believe that this is necessary so we can get all the benefits that this software offers.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great testing provider that makes the test environment cleaner

Read full review >
Roland
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: There are many things that I like about Sauce Labs, but what I like most is the ability to create clean vm for each test, and I am able to take the maintenance of vm out of my daily work. Also, I am able to create various OS and Browser combinations and those are very hard to do manually, so Sauce labs works great. I like the idea to install only one browser instead of installing multiple for running tests. I get my test results with videos and screenshots and everything I need is in one place. And last but not least, the customer support team is excellent, always helpful and responsive, they have helped me with every issue I have faced.

CONS: Oh, I don’t like to use the word “dislike” about this product, because as I said before it works perfectly well. There are things I would like to see improved. When you run single test on Sauce they run fast, but the thing is if you have several in the same time, but, it’s not a big deal. I would like to run my automations (for mobile device) on real devices vs in simulators and emulators. If they could improve the performance and make a connection with real devices there won’t be a need to host own test environment anymore.

What do you think about this review? Great Poor

Great service, but they need to improve their support

Read full review >
Megan
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: With SauceLabs we had the opportunity to scale our automated tests for web application UI to several browsers so it was difficult because we were forced to implement browser-specific forks in our code, but it was very easy to achieve that with its unified API, instead of setting up several environments on our testing servers. We were able to catch the traffic that our app produces on Sauce Cloud machines for testing, using this nice Sauce Connect feature.

CONS: SauceLabs website has plenty of documentation and you have to search for a bare working example. We could not start our mobile application at SauceLabs because of their spreading of example for mobile tests throughout several pages in their documentation. Lots of parameters of Sauce Connect, Rest API are very poor documented so we wasted lot of time to find out the working code with valid values. Its support sometimes is good, sometimes is bad. Sometimes they transfer me to the Engineering team without knowing when the problem will be resolved. Other thing I dislike is that they often edit by default in case to make them more testable. It brings unexpected behavior to test, for instance, it uses Safari with 3rd party cookies and here is no way to change this, but original feature of Safari is to disable them.

What do you think about this review? Great Poor

We are very satisfied with Sauce

Read full review >
Chad
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: More than 100 Employees Industry: Online Media

PROS: Sauce Labs is smart app that allows me to tackle all testing challenges I have. It offers many testing platforms. I use this software because of the mindset on device, easy to set up, better communication with my account team, pricing and technology. Even though their device list is not as big as the list from other vendor, I don’t have to wait for each device to run on, I can do it whenever I want on the device I want. The other thing I like is that I don’t have to pay for accessing a device and concurrency.

CONS: I have seen that some of my tests are not completed, but I believe they will improve this one. Also, the troubleshooting doesn’t work as it should, I cannot check why some of my tests failed. I have found that the Real Device pool is somewhat limited. I would love to see some things expanded and improved.

What do you think about this review? Great Poor

Understandable and easy to use product for site testing

Read full review >
Eric
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2018 Company Size: More than 100 Employees Industry: Music

PROS: Sauce’s service is straightforward to use and is consolidated with the tests that exist. To add, the customer service is magnificent and I like when they are coordinated with the testing and DevOps industry

CONS: There is nothing much I do not like, except the problem with their manual VMs that are very slow to use and it would be great if they could make their design better.

What do you think about this review? Great Poor

Fast, easy to use and affordable

Read full review >
Dominic
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: SauceLabs is fast and other solutions we have tried could not keep with VMs that are always available. Our test was from more than five hours run time on Xamarin to less than 18 minutes by influencing parallel test runners. The best thing is that there is not additional configuration and it uses Selenium Grid so we are sure that our test suites will finish it soon to give a feedback to developers. It is worth the price.

CONS: My biggest issue is that the reporting portal is slow to load. SauceLabs is always improving their product, I have noticed changes at the dashboard but loading videos is slow and there are large lists of test runs.

What do you think about this review? Great Poor

Offers many platforms for testing

Read full review >
Mitchell
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.08.2018 Company Size: More than 100 Employees Industry: Cosmetics

PROS: Sauce labs offers many platforms for running tests, and support for all great frameworks and it works great with Jenkins. I love its flexibility because it can be used in many ways. It has dedicated UX team and they really care of their customer’s experience and they do everything to improve themselves, their engineers are very responsive and knowledgeable.

CONS: I don’t like that when their infrastructure code is updated no one gets notification about the update. So, I don’t update anything and I face some breaking issues or test failures. So I have to figure out what’s going on and what went wrong and where, this is time wasting process and I end up with sending customer support ticket to the Sauce Labs.

What do you think about this review? Great Poor

Simple, useful and productive

Read full review >
Ellen
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.03.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: When I started with Sauce Labs, I found that their customer support was unresponsive if the fix wasn’t worth it or if you already signed for a contract. But, they changed their behavior and strategies, and they turn into a company that listens its customers and their needs. They created special site for their users, where they get suggestions and help from them in order to become better. After this, my confidence with Sauce Labs has grown, and now they are more responsive and whenever I have some issues they are always there to help. I know they want the best for their customers, and I am very satisfied with the product.

CONS: The only thing I don’t like is that I need to enter my pass and usernames on each site I want to work on. It would be great if they could make an option to choose whether or not I want to login in with pass and username. It would be great if they could find better solution for this issue, because I work/test 10 different sites and I’m wasting my time with entering all the info (10 times).

What do you think about this review? Great Poor

Sauce Labs provides free testing version

Read full review >
Percy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.03.2018 Company Size: More than 100 Employees Industry: Logistics and Supply Chain

PROS: What I love about Sauce Labs is the fact that offers free version for testing open source projects (of course with limited resources). It provides great integration with Travis-CI and there are adapters for all types of JS test runners. So I choose SL for my JuiceShop projects, and I am able to get my tests run on multiple browsers and OS combinations. Also, I am provided with full end-to-end test suite that is written on Sauce Labs with Protractor execute.

CONS: Sometimes tunnels don’t come up and tests fail mostly on first run. I think this is because of the free VMs that you get as open source project testing.

What do you think about this review? Great Poor

Powerful cloud testing provider

Read full review >
Woodrow
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.02.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: We use Sauce labs few months by now, and all I can say that it is perfect product for site testing. During web interface transition we started using the product and we have great experience. What I want to say is that the testing suits are full with reliable information and we can easily validate across the whole platform and switching between its results and our own. Once we tapped into their API, everything was easy for us. We have found that troubleshooting is less daunting, they have improved their documentation system, and we use its services for mobile iOS and web testing for our projects.

CONS: The adoption of iOS on the system is bit slowly, but I believe they make their best to improve the infrastructure in order to make the updating easier.

What do you think about this review? Great Poor

Helpful tool

Read full review >
Lowell
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.01.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I love the ability to test various browsers and OS combinations. Also, I love the CI integration with Jenkins because this makes an important part of ATDD. I believe that without this integration we wouldn’t be able to include an important part in our development process. This is by far the most important step Sauce has made.

CONS: I don’t know why but sometimes the tests can fail for no reason at all, and then I have to start all over again. This is not big deal but it is frustrating. Also, the inevitability takes more time to spin up a vm and to run some tests on it instead of running the test locally, but I believe that this is necessary so we can get all the benefits that this software offers.

What do you think about this review? Great Poor
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