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User review of SendGrid

Horrible customer service and automated suspension of legitimate accounts without notice or reason.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

SendGrid integrates nicely with Azure and .NET and on the surface it seems like a great product.

What aspects are problematic or could work better?

Customer support and account handling/security is a nightmare. They suspend accounts without notice or reason and hurt business. Do not trust these guys to have your back in production.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Microsoft Exchange

Why did you decide to change it?

Azure recommended SendGrid

Are you satisfied with the change?

Definitely not!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

How long is your contract with the vendor?

1 month

FEATURE DETAILS

Communications

Instant Messaging & Chat
1
very poor
Email
1
very poor
Phone, Cloud PBX & VoIP
1
very poor
Web Conferencing
1
very poor
Audio/Video Conferencing
1
very poor
Corporate Contact Base
1
very poor
Alerts & Notifications
1
very poor
Call Routing
1
very poor
Call Forwarding
1
very poor
Fax
1
very poor
Auto Receptionist
1
very poor
Call Recording
1
very poor
Voicemail & Greeting
1
very poor
Multi-Level IVR
1
very poor
Social Network
1
very poor
Mobile App
1
very poor
User, Role, and Access Management
1
very poor

Collaboration

File Sharing
1
very poor
Uploads
1
very poor
Discussions & Tagging
1
very poor
Audit & Versioning
1
very poor
Comments & Voting
1
very poor
Centralized Storage
1
very poor
CMS & Content Analytics
1
very poor

Platform

Performance & Reliability
1
very poor
Reporting & Analytics
1
very poor
Customization
1
very poor
Mobile
1
very poor
Support
1
very poor
Security
1
very poor
API/Integrations
1
very poor
Internationalization
1
very poor
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