User review
of SendGrid
Horrible customer service and automated suspension of legitimate accounts without notice or reason.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
SendGrid integrates nicely with Azure and .NET and on the surface it seems like a great product.
What aspects are problematic or could work better?
Customer support and account handling/security is a nightmare. They suspend accounts without notice or reason and hurt business. Do not trust these guys to have your back in production.
Are you a current user of this product?
Yes
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
yes
What software did you use before?
Microsoft Exchange
Why did you decide to change it?
Azure recommended SendGrid
Are you satisfied with the change?
Definitely not!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
How long is your contract with the vendor?
1 month
FEATURE DETAILS
Communications
Instant Messaging & Chat very poor
1
Email very poor
1
Phone, Cloud PBX & VoIP very poor
1
Web Conferencing very poor
1
Audio/Video Conferencing very poor
1
Corporate Contact Base very poor
1
Alerts & Notifications very poor
1
Call Routing very poor
1
Call Forwarding very poor
1
Fax very poor
1
Auto Receptionist very poor
1
Call Recording very poor
1
Voicemail & Greeting very poor
1
Multi-Level IVR very poor
1
Social Network very poor
1
Mobile App very poor
1
User, Role, and Access Management very poor
1
Collaboration
File Sharing very poor
1
Uploads very poor
1
Discussions & Tagging very poor
1
Audit & Versioning very poor
1
Comments & Voting very poor
1
Centralized Storage very poor
1
CMS & Content Analytics very poor
1
Platform
Performance & Reliability very poor
1
Reporting & Analytics very poor
1
Customization very poor
1
Mobile very poor
1
Support very poor
1
Security very poor
1
API/Integrations very poor
1
Internationalization very poor
1
