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User review of SendGrid

Terrible attitude and support!

- by Eugene Dicker

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Ease of use, stability, API, community of developers which using this product

What aspects are problematic or could work better?

Terrible attitude & support! Please see below the response of the company while I was trying to open a new account:

"Our provisioning process is done in order to protect our system as well as inboxes around the world from potential spam email. We perform many checks to determine the validity of our new customers and unfortunately some of those checks have triggered scores that are historically indicative of high risk. Our Provisioning Team will not be able to provision your account for this reason.
In regards to billing, as your account has not been activated, no payment has been processed against your credit card.
We thank you for your consideration and we wish you the best in your future endeavors."

When I've contacted the company and explained that I'm a real person, with proven professional background and even supplied LinkedIn link, the response remained the same. VERY VERY DISAPPOINTING, especially because there is no reason for such an attitude - pure discrimination, shame.

Are you a current user of this product?

Yes

No information provided by the reviewer.

FEATURE DETAILS

Platform

Customization
4
very good
Security
3
ok