It is an all-around CRM that offers fast and effective solutions to a variety of customer complaints.

What are the best aspects of this product?

Our ultimate goal as a company is to serve our customers to the best of our abilities. BPM Online allows us to answer queries, fix disputes, and accommodate special requests using a centralized platform. This way, it would be easier to track the call history, check multiple accounts, and make recommendations. I can say that this platform has exceeded our expectations since we were able to resolve 90% of customer issues on their first call.

What aspects are problematic or could work better?

We had to adjust when it comes to transitioning from one software to BPM online. Most of us are not familiar with macro signatures, so we had to study and learn more about it. We are thankful that the team behind BPM gave us their all-out support to ensure that everyone in the company will be comfortable and knowledgeable with the tool.

What specific problems in your company were solved by this product?

The customer does not have to wait too long in the queue for someone to answer their call. BPM online can route calls to the concerned department with the help of an IVR system. Also, there is no need for our clients to call us back to follow up on a specific concern because the system notifies us of any outstanding issues right away.

Are you a current user of this product?

Yes