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Service Creatio Review

Service Creatio
Our score: 8.6 User satisfaction: 100%

What is Service Creatio?

Service Creatio is a help desk software and service management platform that helps in service delivery and enables you to perform end-to-end omnichannel and high-touch customer services. With its advanced and automated features, you’ll be able to handle customer requests more efficiently. The program also allows you to input in the system your operational processes for customer care.

With inventive processes and features, the software can help you deliver a full-cycle service management that is based on industry best practices. On top of that, the software allows integrations with several third-party applications and business systems, such as MS Excel, MS Outlook, and mail integrations via IMAP/SMTP among others. It brings as well a more personalized approach to core service operations and an excellent omnichannel and multiple communication management.

Customer segmentation is also supported by Service Creatio. Such a task is performed with minimal effort on your end. Moreover, you can maximize the benefits of the system’s release management features, which can help you keep track of workloads, manage your teams, and meet deadlines connected to releases.

Service Creatio is available at two pricing plans: Customer Center plan at $35 per user per month or Service Enterprise plan at $50 per user per month. The prices include all the important features like contact center platform, case management, unified customer database, and omnichannel communications among many others.

Overview of Service Creatio Benefits

Reliable database

Service Creatio gathers all your contacts and stores them in one place. This makes it easier for you to access customer data, such as contact numbers and transaction history. The software also covers customer profiles like phone numbers, relationship structures, social media profiles, email correspondence, and the customer’s complete service history. Service Creatio automates data enrichment as well and can provide additional contact information via external sources like social profiles.

Well-managed communication channels

A single dashboard is all that it takes for you to manage all communication channels with Service Creatio’s platform. In a special communication panel, you can manage emails, make and receive calls, and respond to messages. It also allows you to edit contact information and send and accept social media requests. The platform comes with an intelligent notification system to help you stay on top of all notifications.

Unified case management

Service Creatio keeps track of all the cases you’ve handled and solved for your customers by collating and organizing all interactions and transactions in a single system. The platform also allows you to assign cases to the appropriate department or agents, and you have total control of the due dates by setting them with a single click.

Efficient service catalogs

The software comes with well-organized service catalogs to help unify all service types in catalogs made available to your customers. With this, customers can easily subscribe to a particular service, whereas you can assign each service request to the appropriately skilled agent. A service designer tool will help you accomplish such a task, and it can further arrange the technical specifications and timeframes for each service.

Automated business processes

Other than service-related tasks, Service Creatio also offers a variety of automated internal business processes with its system that you can use in tasks like process modeling, monitoring, execution, and analysis of core operations. In a single system, you can use such features in boosting the efficiency of your entire team.

Problem, change, and release management tools

The software allows storing, identifying, and classifying all service-related and system problems. This way, you can use them for reference in the future, minimizing the risk of bigger problems. It also has the tools for prioritizing cases and selecting the configuration items for the purpose. Additionally, change management is supported, helping you plan and monitor changes in your ITIL services, whereas its release management features track the progress of your workloads.

Overview of Service Creatio Features

  • Case management
  • Knowledge management
  • 360° customer view
  • Contact center
  • Omnichannel communications
  • Synchronization and integration
  • Service catalogue
  • Business process management
  • System designer
  • Unified customer database
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Service Creatio Position In Our Categories

Bearing in mind businesses have specific business requirements, it is logical that they avoid going for an all-encompassing, ideal software. Regardless, it is almost impossible to stumble on such a software solution even among popular software products. The clever step to undertake can be to make a list of the numerous significant aspects which necessitate investigation including essential features, costing, skill capability of staff members, organizational size, etc. After which, you must conduct your research thoroughly. Browse through some Service Creatio analyses and explore each of the applications in your list in detail. Such detailed product investigation ensure you stay away from ill-fitting software products and buy the system that provides all the aspects you require business requires for optimal results.

Position of Service Creatio in our main categories:

TOP 50

Service Creatio is one of the top 50 Help Desk Software products

Service Creatio is also listed in the following subcategories:

Every enterprise has different needs and needs a system that can be personalized for their size, kind of workers and customers, and the specific industry they are in. For these reasons, no platform can offer perfect features out-of-the-box. When you search a software product, first be sure what you need it for. Read some Service Creatio Help Desk Software reviews and ask yourself do you need basic functionality or do you need sophisticated tools? Are there any industry-specific functionalities that you are searching for? Get the answers to these questions to help your search. There are plenty of elements that you need to consider and these include your budget, specific business wants, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the app that provides all that you require to boost your firm efficiency and productivity.

How Much Does Service Creatio Cost?

Service Creatio Pricing Plans:

Free Trial

Customer Center

$35/user/month

Service Enterprise

$50/user/month

Service Creatio is available at two enterprise pricing plans. The pricing plans are for small businesses who want a simple customer center or for large enterprises needing an efficient service desk.

Customer Center – $35/user/month

  • Contact center
  • Case management
  • Unified customer database
  • Omnichannel communications
  • Business process management
  • Service catalogue
  • Knowledge management
  • System designer
  • Synchronization and integrations

Service Enterprise – $50/user/month

  • All features from the Customer Center plan
  • Service level management
  • Problem management
  • Change management
  • Configuration management
  • Request management
  • Release management

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Service Creatio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Service Creatio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Service Creatio pricing details?

Service Creatio Pricing Plans:

Free Trial

Customer Center

$35/user/month

Service Enterprise

$50/user/month

Service Creatio is available at two enterprise pricing plans. The pricing plans are for small businesses who want a simple customer center or for large enterprises needing an efficient service desk.

Customer Center – $35/user/month

  • Contact center
  • Case management
  • Unified customer database
  • Omnichannel communications
  • Business process management
  • Service catalogue
  • Knowledge management
  • System designer
  • Synchronization and integrations

Service Enterprise – $50/user/month

  • All features from the Customer Center plan
  • Service level management
  • Problem management
  • Change management
  • Configuration management
  • Request management
  • Release management

What integrations are available for Service Creatio?

Service Creatio works well in a seamless integration with the following business systems and applications:

  • MS Exchange
  • MS Outlook
  • MS Excel
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP
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Reviewed By Nestor Gilbert
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