It makes our tasks a lot easier as we get the opportunity to cater to more clients.

What are the best aspects of this product?

One of the reasons we started using this particular CRM product is addressing multiple issues with our clients. Many pending requests are piling up, and clients keep calling us to make follow-ups. I like best about Service Creatio because it helps us organize our workload so that we get to cater to all complaints in a structured manner. Using one platform makes it easier to communicate with other departments, thus providing faster resolution to all issues.

What aspects are problematic or could work better?

Before using this platform, we were using another CRM. It took us a while to transfer all of our data into the new system. Aside from that, everything else went as smoothly as expected.

What specific problems in your company were solved by this product?

Before we decided to shift to BPM online, our company has a unique way of processing internal and external requests using two different platforms. Both are costly, and they have different processes so that things can get complicated, and work starts to pile up. With BPM, it is now possible for us to consolidate all requests into one system, making it easier to resolve issues so that everyone gets to be satisfied.

Are you a current user of this product?

Yes