I am very satisfied with this program

What are the best aspects of this product?

If you are first- time user, the setting up correctly is straightforward. PM part, Proposal approval and invoice section work without issues. The system is rarely down so it makes it very functional. Support team is knowledgeable, fast and helpful.

What aspects are problematic or could work better?

If you want to edit any enquiry, the form is long with lots of space so you have to scroll through the screen to find the parts to be filled, so I think that they are designed from a person that never used this system, by him/her own wish. The Service Channel is from India and it is difficult to understand them, because of the accents. The e-mail service is slow too.

What specific problems in your company were solved by this product?

165 locations can be checked by only one person and without this Service Channel, it would take 2 to 3 employees. Repair and Maintenance requests are being processed clearly.

Are you a current user of this product?

Yes