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ServiceChannel Review

ServiceChannel
Our score: 7.7 User satisfaction: 88%

What is ServiceChannel?

ServiceChannel is a system used for managing repair and maintenance across all locations from a single hub: the Dashboard. The system comprises of four core modules i.e. Find (contractor management), Manage (service automation), Analyze (analytics and business intelligence) and Pay (financial management).

It combines a web and mobile-based Work Order management system with integrated analytics, offering a complete source-to-settle solution. The highly configurable and flexible software excels at initiating and validating work performed, and helps manage all planned and demanded service requests across all locations, categories and trades. The platform provides independent and unbiased data on contractor performance to keep them accountable for the work they have agreed to perform. It helps in cutting operational costs without reducing service levels and ensures compliance.

Overview of ServiceChannel Benefits

Certified as SSAE 16 compliant, which is the most current standard for reporting on controls, the Service Automation Suite allows initiating requests from virtually anywhere and all that a user needs is an internet connection. All progress and status information is available securely to anyone after authentication. The work order status and service requests reports can also be viewed remotely via mobile devices, further adding convenience and mobility.

The business intelligence dashboard allows leveraging actionable data insights with its pre-built reports and gives historical, current and predictive views of operation for better efficiency. Each preventive and scheduled maintenance task can be verified, validated and authorized via NTE (not to extend) levels. It also helps in reducing invoice processing costs and reduces invoice approval time. The current contractor data, including W-9s, licenses, insurance and payment can be streamlined and simplified via software’s Commercial Contractor Private Network.

The software features viewing real-time data across all locations, trades and contractors and allows managing with event-driven alerts and exceptions. It also makes managing proposals easier by quickly sending RFPs to contractors and getting their proposals online. The Asset Management system provides greater visibility into the physical assets regardless of their location. The Commercial Contractor Directory sources and qualifies contractors while ensuring they comply to company policies and helps managing their compliance with ease.

Overview of ServiceChannel Features

  • Contractor Management
  • Service Automation
  • Analytics & Business Intelligence
  • Financial Management
  • Work Order, Compliance, Asset, Supply, Proposal, Planned Maintenance and Site Audit, Invoice and Payment Manager
  • Analytics and Business Intelligence
  • Training & Professional Services
  • Online and Phone based service requests
  • Mobile Access

ServiceChannel Position In Our Categories

Since businesses have specific business requirements, it is only wise they steer clear of getting a one-size-fits-all, ”best” system. Just the same, it is nearly futile to discover such a software system even among popular software systems.
The practicable thing to do would be to narrow down the several critical functions which merit examination like major features, price plans, skill ability of staff, organizational size, etc. The second step is, you should double down on your product research exhaustively. Have a look at some ServiceChannel reviews and look over the other software options in your shortlist in detail. Such all-encompassing product research guarantees you avoid ill-fitting software products and select the one that meets all the aspects you require business requires in sustaining growth.

Position of ServiceChannel in our main categories:

TOP 200

ServiceChannel is one of the top 200 Business Process Management Software products

TOP 500

ServiceChannel is one of the 500 Project Management Software products

ServiceChannel is also listed in the following subcategories:

Every organization has different wants and requires a system that can be personalized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no system can provide perfect features off-the-shelf. When you try to find a software product, first be sure what you need it for. Read some ServiceChannel Maintenance Management Software - CMMS reviews and ask yourself do you need basic features or do you want advanced tools? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these queries to aid your search. There are multiple aspects that you need to reflect on and these include your finances, specific business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the system that provides all that you want to enhance your firm competence and productivity.

How Much Does ServiceChannel Cost?

ServiceChannel Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceChannel is priced on quote basis, meaning that the company tailors a special SMB/enterprise pricing plan for every user. Contact them for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 2

We realize that when you make a decision to buy Maintenance Management Software - CMMS it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceChannel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceChannel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular ServiceChannel Alternatives

Top Competitors To ServiceChannel By Price

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ServiceChannel Comparisons

ServiceChannel user reviews

I am very satisfied with this program

Read full review >
Arthur
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2018 Company Size: More than 100 Employees Industry: Apparel & Fashion

Organized and efficient great tool for daily usage

Read full review >
Cora
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.08.2018 Company Size: More than 100 Employees Industry: Restaurants

All in one management solution system

Read full review >
Herman
4/5

Overall Impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2018 Company Size: More than 100 Employees Industry: Consumer Services

Great program

Read full review >
Suzanne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: More than 100 Employees Industry: Facilities Services

I have great experience with Service Channel

Read full review >
Della
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.12.2017 Company Size: More than 100 Employees Industry: Restaurants

What are ServiceChannel pricing details?

ServiceChannel Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceChannel is priced on quote basis, meaning that the company tailors a special SMB/enterprise pricing plan for every user. Contact them for more details, and ask for your quote.

What integrations are available for ServiceChannel?

ServiceChannel integrates with the following business systems and applications:

  • Salesforce
  • SAP Finance
  • TradeShift
  • Visual Lease
  • KEY2ACT
  • ORACLE JD EDWARDS
  • Microsoft Dynamics
  • Navman Wireless
  • NetSuite
  • ORACLE PeopleSoft
  • Reflexis Systems
  • Ariba
  • Astea International
  • Data-Basics
  • Intelligent Data Systems (IDS)
  • Infor

ServiceChannel average rating:

Average score
4.8/5 (5 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Suzanne

PROS: It keeps the repair and maintenance issues organized so client, business and contractors can meet together in a single format and page, getting information of what is going on every time is something that I like and I find it helpful. It is a great program with lots of options and helpful reports. I like the Notes features too, because I use that every day to make a contact with the vendors and stores, helping to record the information.

CONS: I do not like the Service channel App because it needs to be revised, becoming user-friendly and to access information straightforward. I prefer to skip the app and go directly to the website, because I find it easier.

Reviewed 2 years ago

Read full review >

The least favorable review

Herman

PROS: The Service Channel Layout is straightforward to use. The Pro View feature provides full analytic data which is good. The information is formatted and downloadable for providing insights in vast custom reporting.

CONS: I do not like the extensive formatting when I generate the issue lists because if you were not there in the set-up beginning, in most case you are going to get assistance from the Service Channel.

Reviewed 1 year ago

Read full review >

More reviews from 5 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I am very satisfied with this program

Read full review >
Arthur
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2018 Company Size: More than 100 Employees Industry: Apparel & Fashion

PROS: If you are first- time user, the setting up correctly is straightforward. PM part, Proposal approval and invoice section work without issues. The system is rarely down so it makes it very functional. Support team is knowledgeable, fast and helpful.

CONS: If you want to edit any enquiry, the form is long with lots of space so you have to scroll through the screen to find the parts to be filled, so I think that they are designed from a person that never used this system, by him/her own wish. The Service Channel is from India and it is difficult to understand them, because of the accents. The e-mail service is slow too.

What do you think about this review? Great Poor

Organized and efficient great tool for daily usage

Read full review >
Cora
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.08.2018 Company Size: More than 100 Employees Industry: Restaurants

PROS: Service Channel is straightforward to use and I like the interaction with account reps. Although I resolve most of the problems by myself, they are always helpful and available, thanks to Jordan Lewis and Paul Lehman.

CONS: The communication should be improved. There isn’t screen notification for downtime or service problems. A great idea would be to have a page that would allow the users to glance fast and status of work orders. Open/In progress is inactive for X days and although WOs are scheduled for today, it seems that it is closed or the last 5 days.

What do you think about this review? Great Poor

All in one management solution system

Read full review >
Herman
4/5

Overall Impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2018 Company Size: More than 100 Employees Industry: Consumer Services

PROS: The Service Channel Layout is straightforward to use. The Pro View feature provides full analytic data which is good. The information is formatted and downloadable for providing insights in vast custom reporting.

CONS: I do not like the extensive formatting when I generate the issue lists because if you were not there in the set-up beginning, in most case you are going to get assistance from the Service Channel.

What do you think about this review? Great Poor

Great program

Read full review >
Suzanne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: More than 100 Employees Industry: Facilities Services

PROS: It keeps the repair and maintenance issues organized so client, business and contractors can meet together in a single format and page, getting information of what is going on every time is something that I like and I find it helpful. It is a great program with lots of options and helpful reports. I like the Notes features too, because I use that every day to make a contact with the vendors and stores, helping to record the information.

CONS: I do not like the Service channel App because it needs to be revised, becoming user-friendly and to access information straightforward. I prefer to skip the app and go directly to the website, because I find it easier.

What do you think about this review? Great Poor

I have great experience with Service Channel

Read full review >
Della
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.12.2017 Company Size: More than 100 Employees Industry: Restaurants

PROS: For our service and maintenance vendors, the Service Channel streamlined our billing process and we are able to manage our costs and budgets better, to accrue accurately, and the process billings more efficiently too.

CONS: Communication could be better. The requirements needed, file specs etc are not clearly defined, so the rollout of the program is difficult. When we are going through the areas to improve, the process to customize the files are with significant cost. Enhancing the process would be a thing to support, meaning that we would be able to spend more, which results in larger profit margins.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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