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ServiceChannel REVIEW

Maintenance Management Software - CMMS

5 user reviews
USER SATISFACTION 88%
OUR SCORE 7.7

What is ServiceChannel?

ServiceChannel is a system used for managing repair and maintenance across all locations from a single hub: the Dashboard. The system comprises of four core modules i.e. Find (contractor management), Manage (service automation), Analyze (analytics and business intelligence) and Pay (financial management).

It combines a web and mobile-based Work Order management system with integrated analytics, offering a complete source-to-settle solution. The highly configurable and flexible software excels at initiating and validating work performed, and helps manage all planned and demanded service requests across all locations, categories and trades. The platform provides independent and unbiased data on contractor performance to keep them accountable for the work they have agreed to perform. It helps in cutting operational costs without reducing service levels and ensures compliance.

Overview of ServiceChannel Benefits

Certified as SSAE 16 compliant, which is the most current standard for reporting on controls, the Service Automation Suite allows initiating requests from virtually anywhere and all that a user needs is an internet connection. All progress and status information is available securely to anyone after authentication. The work order status and service requests reports can also be viewed remotely via mobile devices, further adding convenience and mobility.

The business intelligence dashboard allows leveraging actionable data insights with its pre-built reports and gives historical, current and predictive views of operation for better efficiency. Each preventive and scheduled maintenance task can be verified, validated and authorized via NTE (not to extend) levels. It also helps in reducing invoice processing costs and reduces invoice approval time. The current contractor data, including W-9s, licenses, insurance and payment can be streamlined and simplified via software’s Commercial Contractor Private Network.

The software features viewing real-time data across all locations, trades and contractors and allows managing with event-driven alerts and exceptions. It also makes managing proposals easier by quickly sending RFPs to contractors and getting their proposals online. The Asset Management system provides greater visibility into the physical assets regardless of their location. The Commercial Contractor Directory sources and qualifies contractors while ensuring they comply to company policies and helps managing their compliance with ease.

Overview of ServiceChannel Features

  • Contractor Management
  • Service Automation
  • Analytics & Business Intelligence
  • Financial Management
  • Work Order, Compliance, Asset, Supply, Proposal, Planned Maintenance and Site Audit, Invoice and Payment Manager
  • Analytics and Business Intelligence
  • Training & Professional Services
  • Online and Phone based service requests
  • Mobile Access

ServiceChannel Position In Our Categories

Position of ServiceChannel in our main categories:

200

ServiceChannel is one of the top 200 Business Process Management Software products

500

ServiceChannel is one of the 500 Project Management Software products

200

ServiceChannel is one of the 200
Business Process Management Software products

500

ServiceChannel is one of the 500
Project Management Software products


ServiceChannel is also listed in the following subcategories:

Category:Position:Category:Position:
Maintenance Management Software - CMMS#9
Category:Position:
Maintenance Management Software - CMMS#9

Each enterprise has different requirements and needs a system that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you want it for. Read some ServiceChannel reviews and ask yourself do you need basic features or do you want complex features? Are there any industry-specific tools that you are looking for? Get the answers to these queries to aid your search. There are plenty of aspects that you need to mull over and these include your finances, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally select the platform that offers all that you need to enhance your company efficiency and productivity.

How Much Does ServiceChannel Cost?

ServiceChannel Pricing Plans:

ServiceChannel is priced on quote basis, meaning that the company tailors a special SMB/enterprise pricing plan for every user. Contact them for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Maintenance Management Software - CMMS it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceChannel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceChannel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

17

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

ServiceChannel User Reviews


Arthur 2 months ago
Verified
user



Herman 5 months ago
Verified
user



Suzanne 7 months ago
Verified
user


What are ServiceChannel pricing details?

ServiceChannel Pricing Plans:

ServiceChannel is priced on quote basis, meaning that the company tailors a special SMB/enterprise pricing plan for every user. Contact them for more details, and ask for your quote.

What integrations are available for ServiceChannel?

ServiceChannel integrates with the following business systems and applications:

  • Salesforce
  • SAP Finance
  • TradeShift
  • Visual Lease
  • KEY2ACT
  • ORACLE JD EDWARDS
  • Microsoft Dynamics
  • Navman Wireless
  • NetSuite
  • ORACLE PeopleSoft
  • Reflexis Systems
  • Ariba
  • Astea International
  • Data-Basics
  • Intelligent Data Systems (IDS)
  • Infor

User reviews


User reviews in total: 5

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Average Rating:

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The most favorable review

Arthur

2 months ago


Pros: If you are first- time user, the setting up correctly is straightforward. PM part, Proposal approval and invoice section work without issues. The system is rarely down so it makes it very functional. Support team is knowledgeable, fast and helpful.

Cons: If you want to edit any enquiry, the form is long with lots of space so you have to scroll through the screen to find the parts to be filled, so I think that they are designed from a person that never used this system, by him/her own wish. The Service Channel is from India and it is difficult to understand them, because of the accents. The e-mail service is slow too.

The least favorable review

Cora

2 months ago


Pros: Service Channel is straightforward to use and I like the interaction with account reps. Although I resolve most of the problems by myself, they are always helpful and available, thanks to Jordan Lewis and Paul Lehman.

Cons: The communication should be improved. There isn’t screen notification for downtime or service problems. A great idea would be to have a page that would allow the users to glance fast and status of work orders. Open/In progress is inactive for X days and although WOs are scheduled for today, it seems that it is closed or the last 5 days.

Published 2 months ago
Verified
user
If you are first- time user, the setting up correctly is straightforward. PM part, Proposal approval and invoice section work without issues. The system is rarely down so...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Service Channel is straightforward to use and I like the interaction with account reps. Although I resolve most of the problems by myself, they are always helpful and...



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Published 5 months ago
Verified
user
The Service Channel Layout is straightforward to use. The Pro View feature provides full analytic data which is good. The information is formatted and downloadable for...



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Published 7 months ago
Verified
user

What do you think about this review? Great Poor
Published 7 months ago
Verified
user
For our service and maintenance vendors, the Service Channel streamlined our billing process and we are able to manage our costs and budgets better, to accrue accurately,...



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