Organized and efficient great tool for daily usage

What are the best aspects of this product?

Service Channel is straightforward to use and I like the interaction with account reps. Although I resolve most of the problems by myself, they are always helpful and available, thanks to Jordan Lewis and Paul Lehman.

What aspects are problematic or could work better?

The communication should be improved. There isn’t screen notification for downtime or service problems. A great idea would be to have a page that would allow the users to glance fast and status of work orders. Open/In progress is inactive for X days and although WOs are scheduled for today, it seems that it is closed or the last 5 days.

What specific problems in your company were solved by this product?

The communication with Vendors or Tillys. It keeps track of communication records to resolve the issues. The opportunity to do a cost analysis and create quantified reports to validate or adjust perception of issues that may need to be addresses on a large scale.

Are you a current user of this product?

Yes