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User review of ServiceNow

I find this tool useful for our organization

- by Rose

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The tool comes with Workbench app that allow you to click and drag data and model management. I like its Data Cleansing feature because normalizes source data issues for vendor, cost center, account, location and etc. The data integration (CMDB, Asset, Incidents) create cost allocation metrics and these are extremely easy to set up. With PPM integration you can easily project costs and giving total cost in a single view. Also, it offers multiple models that allow modeling and strategic decision support analysis.

What aspects are problematic or could work better?

They could improve the reports but it is easy to create custom reports and dashboards within this product. When it comes to updating cost hierarchy it requires some effort in order to make it through the model.

What specific problems in your company were solved by this product?

This tool helps us with Service Costing and Financial management tasks.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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