What are the best aspects of this product?
The tool comes with Workbench app that allow you to click and drag data and model management. I like its Data Cleansing feature because normalizes source data issues for vendor, cost center, account, location and etc. The data integration (CMDB, Asset, Incidents) create cost allocation metrics and these are extremely easy to set up. With PPM integration you can easily project costs and giving total cost in a single view. Also, it offers multiple models that allow modeling and strategic decision support analysis.
What aspects are problematic or could work better?
They could improve the reports but it is easy to create custom reports and dashboards within this product. When it comes to updating cost hierarchy it requires some effort in order to make it through the model.
What specific problems in your company were solved by this product?
This tool helps us with Service Costing and Financial management tasks.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?