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ServiceNow REVIEW

Project Management Software

7 user reviews
USER SATISFACTION 96%
OUR SCORE 7.1

What is ServiceNow?

ServiceNow is a cloud-based IT solution for small businesses. The poweful IT management application can take care of every issue and IT process or operation. While the majority of the solutions provided by ServiceNow are geared toward large corporations, ServiceNow is specifically dedicated to enterprises with less than 1,000 employees.

That said, ServiceNow still runs on the company’s infrastructure, except it is a more scaled down platform which makes it a more manageable system for businesses with small IT departments. ServiceNow also comes with premium features including a configuration management database (CMDB), knowledge management which helps in automating manual operations and a self-service catalog.

Overview of ServiceNow Benefits

ServiceNow provides a conglomerate of IT features and support for small businesses and developing enterprises. The following are just some of the benefits the system brings to the table.

  • Know the status of your IT systems, networks, and software from a centralized, connected view.
  • Create intuitive and interactive dashboards and deliver reports based on specific metrics with just a push of the button.
  • Build a robust and detailed knowledgebase that provides quick answers, how-to content, and simple resolutions to common queries, as well as links to specific company information.
  • Delegate tasks and determine priorities in real time effortlessly.
  • Automated ticket routing helps provide users with fast resolutions to problems and issues.
  • The self-service portal function helps users become more productive and empowered.
  • Identify recurring IT issues and come up with effective solutions.

Overview of ServiceNow Features

  • Incident management
  • Change management
  • Problem management
  • Asset & configuration management
  • Service catalog
  • Knowledge management
  • Notifications
  • Escalations
  • Reporting
  • Service level management
  • Bi-directional email integration
  • LDAP synchronization
  • Live feed collaboration

ServiceNow Position In Our Categories

Position of ServiceNow in our main categories:

500

ServiceNow is one of the top 500 Project Management Software products

500

ServiceNow is one of the top 500
Project Management Software products


If you are considering ServiceNow it might also be a good idea to examine other subcategories of Best Project Management Software listed in our base of SaaS software reviews.Project Portfolio Management Software - PPM, Field Service Management Software - FSM, Enterprise Project Management Software

It is essential to keep in mind that hardly any app in the Project Management Software category is an ideal solution able to meet all the requirements of various business types, sizes and industries. It may be a good idea to read a few ServiceNow reviews first as some software might dominate just in a very narrow group of applications or be created with a very specific industry in mind. Others may work with an intention of being simple and intuitive and as a result lack complex functionalities desired by more experienced users. There are also software that support a large group of users and offer a powerful feature base, but that usually comes at a higher price of such a software. Make sure you're aware of your needs so that you choose a service that has all the functionalities you look for.

How Much Does ServiceNow Cost?

ServiceNow Pricing Plans:

Contact ServiceNow for pricing details and more information about their product.

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceNow reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceNow. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

129

NEGATIVE SOCIAL MENTIONS

6

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are ServiceNow pricing details?

ServiceNow Pricing Plans:

Contact ServiceNow for pricing details and more information about their product.

What integrations are available for ServiceNow?

ServiceNow supports integrations with the following business systems and applications:

  • Altiris (version 6.5)
  • Google Maps
  • Google Custom Search
  • IBM Tivoli Netcool/OMNIbus
  • Incident
  • Microsoft
  • Microsoft SCOM
  • Verizon eBonding
  • Ariba
  • AT&T eBonding
  • BMC Remedy
  • Borland Starteam
  • CA Service Operations Insight (SOI) – POV
  • Centennial
  • CiscoWorks
  • Clarify
  • Dell AlertFind
  • Eloqua
  • EMC nLayers
  • EMC Smarts
  • EMC Smarts ADM
  • HDI Survey
  • HP OpenView Operations
  • HP OpenView ServiceDesk
  • HP Service Manager 7
  • IBM Tivoli Access Manager
  • IBM Tivoli Identity Manager
  • IBM Tivoli TEC
  • Incident
  • IBM WebSphere MQ
  • IFrames CMS
  • Interlink Business Enterprise
  • InTouch Notification System
  • Jira Proof of Concept
  • LANDesk MID Server
  • Logica (Remedy) Integration
  • Lotus Notes Domino
  • LPI Level Platforms
  • ManageIQ EVM
  • Manhattan Software CenterStone
  • Microsoft Biztalk (Getronics)
  • Microsoft Identity Integration Server (MIIS)
  • Microsoft Outlook
  • Nimsoft Integration
  • Novell eDirectory 6.5
  • Oracle Financials (ERP)
  • Oracle PeopleSoft
  • Salesforce.com
  • SAP
  • Sendmail
  • Sharepoint
  • Shibboleth
  • SilverBack
  • SSO – Digest Hash
  • SSO – PGP token
  • SSO – Web
  • WebMethods
  • Xing

User reviews


User reviews in total: 7

3
4
0
0
0

Average Rating:

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The most favorable review

Cheryl

2 months ago


Pros:
The tool is easy to customize and integrates well with other systems, I used other tools for ticket management but this one allows me to add a filed to the form/database, the customization of form has never been easier. I also managed to integrate ServiceNow with other 25 different tools and the process as well integrations work perfectly.

Cons:
The one thing that I don’t like are the reporting capabilities of this platform. The “Performance Analytics” is complex system and requires separate licensing, it would be great if they could allow customization via JavaScript.

The least favorable review

Reginald

3 months ago


Pros:
ServiceNow is easy to use and user-friendly solution that can be used even by those who do not have IT skills. It allows you to create incident and updates easily. It is made for ITIL bases. Also, we are able to add the users to watch the tickets so we can track critical issues. I like that it sends the email to the users so they can continue interact through emails.

Cons:
It would be helpful if they could make guide for users when they open a ticket by themselves. And what I don’t like is that I cannot easily fild old-closed tickets.

Published 2 months ago
Verified
user
The tool is easy to customize and integrates well with other systems, I used other tools for ticket management but this one allows me to add a filed to the form/database,...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
ServiceNow is easy to use and user-friendly solution that can be used even by those who do not have IT skills. It allows you to create incident and updates easily. It is...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like that this tool is cloud based and exposes various webservices for support teams. It provides self service portals for end-users. It is a flexible tool and it...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I used 3 different types of ticketing system but ServiceNow has one of the best interfaces...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
ServiceNow provides efficient service management over the lifecycle of an incident. Starting from automatically engaging on-call team for priority incident to generating...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
With ServiceNow there is no need for using lot of app because it provides multi-channel access and web view. The tool is easy to use and you can even use its own mobile...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The tool comes with Workbench app that allow you to click and drag data and model management. I like its Data Cleansing feature because normalizes source data issues for...



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