ServiceNow is easy to learn so you can use it for following tickets

What are the best aspects of this product?

ServiceNow is easy to use and user-friendly solution that can be used even by those who do not have IT skills. It allows you to create incident and updates easily. It is made for ITIL bases. Also, we are able to add the users to watch the tickets so we can track critical issues. I like that it sends the email to the users so they can continue interact through emails.

What aspects are problematic or could work better?

It would be helpful if they could make guide for users when they open a ticket by themselves. And what I don’t like is that I cannot easily fild old-closed tickets.

What specific problems in your company were solved by this product?

As someone who works with database issues and this tool helps me to track and follow tickets.

Are you a current user of this product?

Yes