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User review of ServiceNow

ServiceNow is great tool and easy to use, the customization is smooth

- by Cheryl

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The tool is easy to customize and integrates well with other systems, I used other tools for ticket management but this one allows me to add a filed to the form/database, the customization of form has never been easier. I also managed to integrate ServiceNow with other 25 different tools and the process as well integrations work perfectly.

What aspects are problematic or could work better?

The one thing that I don’t like are the reporting capabilities of this platform. The “Performance Analytics” is complex system and requires separate licensing, it would be great if they could allow customization via JavaScript.

What specific problems in your company were solved by this product?

It helps us to keep our users out of email only mode so we can invite them to use the platform in order to identify the work, categories, plans and reports. Thanks to this solution we can quantify spending on IT resources because the hidden work is no longer tracked into non-reportable fashion.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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