What are the best aspects of this product?
The tool is easy to customize and integrates well with other systems, I used other tools for ticket management but this one allows me to add a filed to the form/database, the customization of form has never been easier. I also managed to integrate ServiceNow with other 25 different tools and the process as well integrations work perfectly.
What aspects are problematic or could work better?
What specific problems in your company were solved by this product?
It helps us to keep our users out of email only mode so we can invite them to use the platform in order to identify the work, categories, plans and reports. Thanks to this solution we can quantify spending on IT resources because the hidden work is no longer tracked into non-reportable fashion.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year