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User review of ServiceNow

ServiceNow is great tool for driving ITSM maturity

- by Bertha

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

ServiceNow provides efficient service management over the lifecycle of an incident. Starting from automatically engaging on-call team for priority incident to generating problem from the incident that becomes a Change. The IT can pass the work between tams and gather information they need and analyze th results so they can increase the customer satisfaction.

What aspects are problematic or could work better?

They could add some fundamental options for managing knowledge, because knowledge is one ITIL service that touches other services but ServiceNow doesn’t facilitate this in an intutive way.

What specific problems in your company were solved by this product?

ServiceNow helps us to make great strides in running global ITSM maturity, and we use knowledge so we can enable the Service Desk to fix even more requests on promote end user – Self Help. Also, it helps us to reduce release-related incidents and to improve SOX compliance.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Mechanical or Industrial Engineering

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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