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User review of ServiceNow

This is great tool for supporting global user-base

- by Harvey

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I like that this tool is cloud based and exposes various webservices for support teams. It provides self service portals for end-users. It is a flexible tool and it allows you to use it for various types of services ranging from end-user inquiry to organization-change control procedures. The other thing that I like is the fact that provides real-time reports that shows current dashboard.

What aspects are problematic or could work better?

It takes time to add new field to request form, and I don’t know if there is a possibility to do data migration of service requests from other system.

What specific problems in your company were solved by this product?

It helps us to support end-user inquires and we track requests and assign them to the right individual. The IT can track SLAs and take number of actions upon the breach of SLAs. Also, it is great to managing our management process, and IT can effectively handle overall release governance.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Insurance

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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