This is one of the best ticketing solution I have ever worked with

What are the best aspects of this product?

I used 3 different types of ticketing system but ServiceNow has one of the best interfaces that I’ve ever used. The other tools take even months to read up on instructions, learning to use the report and finding what you are searching for. This tool takes only a week working in order to understand how to add tickets and requests, pulling up time cards and reports. I find it easy to work with.

What aspects are problematic or could work better?

The templates are hard to use because they have lot of fields to select from and it is difficult to enter from scratch. And it is difficult to manually enter Categories and items. Also, creating incident is time-consuming if you look for specific category.

What specific problems in your company were solved by this product?

It helps me to pull up the app so I can find what ticket was entered, this is helpful because I can keep track of tickets from different offices.

Are you a current user of this product?

Yes