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User review of ServiceTitan

Waste of time and money

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types.

What aspects are problematic or could work better?

Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada???) When I brought this up to our "Account Manager" he said there was nothing they could do. We have over 400 club members that ST was supposed to make it easier to schedule their appointments and actually track our members, but they have all been messed up in the transition phase as well. I have spent COUNTLESS working hours trying to fix this with ZERO help from any Service Titan staff. They do not return emails until you either complain or write a bad review.

What features/services would you like to see in future versions of this product?

Actual functionality, and better data transfer.

What specific problems in your company were solved by this product?

-Accounting
-Memberships
-Scheduling
-App issues
-Data Transfer issues

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

GenBooks, and Quick Books Online

Why did you decide to change it?

To help make all tech and administrative processes work better together

Are you satisfied with the change?

Not at all. We would have done better if we stayed with what we had, and would have saved a TON of money

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

Over $10,000

What is your total annual cost for using this product?

$18,000

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Field Service Management

Dispatch Management
1
very poor
Electronic Signature
1
very poor
Mobile Access
1
very poor
Routing Technician Management
1
very poor
Work Order Management
1
very poor