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ServiceTitan Review

ServiceTitan
Our score: 8.4 User satisfaction: 100%

What is ServiceTitan?

ServiceTitan is a mobile, cloud-based field management solution designed specifically for HVAC, plumbing, and electrical home services businesses. The system flaunts a robust feature set that includes scheduling, dispatch, invoicing, sales and more. The ServiceTitan solution gives users tracking capabilities to help them monitor their marketing ROI and conversion. These capabilities enable them to link each call they receive and follow its process to see if it becomes a completed sale or a missed opportunity.

ServiceTitan also functions as a mobile solution for technicians, enabling them to provide clients visual sales presentations in the field and facilitate the processing of invoices and credit cards without the use of paper. Other features include custom reporting, call recording, and dashboards that can be used to follow and empower technicians in the field.

Overview of ServiceTitan Benefits

ServiceTitan provides both online and mobile solutions for businesses, regardless of size and type within the service industry. Mobile compatibility enables users to have quick and immediate access to the system remotely through a mobile-optimized site and on their Android or iOS mobile app. ServiceTitan is designed and created to help service companies achieve three main goals, namely: to improve sales; deliver top class experience for all their customers, and to streamline operations.

The system is built with tools that are designed to provide clients a powerful visual sales experience, that in turn, greatly enhances a company’s conversion rates as well as job averages. Tracking capabilities give users the visibility they need to see how office staff approach their existing clients and prospects and how they turn each call into appointments. ServiceTitan also offers powerful reporting tools and data analysis of every marketing campaign, allowing them to generate more leads and effectively identify opportunities.

With ServiceTitan, both office staff and field personnel can view all customer information (service history, equipment and more) when they call. This functionality enables them to make smarter business decisions and devise viable plans to render top class service, resulting in very positive customer experience and customer retention after every appointment.

ServiceTitan streamlines operations by strictly implementing industry best practices in every service experience to improve outcomes. With all information available and accessible in real time, users have a clear picture of their business and how to drive their enterprise towards success.

Overview of ServiceTitan Features

  • Track sales performance
  • Measure marketing campaigns
  • Monitor call booking performance
  • Eliminate paperwork
  • Training library
  • Pre-launch review
  • Data import
  • Certification program
  • Personalized Q&A
  • Best practices consultation

ServiceTitan Position In Our Categories

Because companies have their own business-related wants, it is only wise that they avoid going for an all-in-one, “perfect” software solution. However, it is nearly futile to try to discover such an app even among branded software systems.
The logical thing to undertake would be to spell out the varied chief functions which entail investigation such as major features, packages, skill capability of staff members, business size, etc. Then, you should perform the product research fully. Browse through some of these ServiceTitan analyses and explore the other software systems in your list more closely. Such comprehensive product investigation ascertains you avoid unfit applications and pay for the system which includes all the aspects you require company requires.

Position of ServiceTitan in our main categories:

TOP 200

ServiceTitan is one of the top 200 Project Management Software products

ServiceTitan is also listed in the following subcategories:

Organizations have unique wants and requirements and no software platform can be just right in such a scenario. It is futile to try to find an ideal out-of-the-box software app that fulfills all your business wants. The intelligent thing to do would be to customize the system for your unique requirements, employee skill levels, budget, and other aspects. For these reasons, do not hasten and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your particular requirements. Do your homework, investigate each short-listed system in detail, read a few ServiceTitan Field Service Management Software - FSM reviews, contact the vendor for clarifications, and finally choose the app that presents what you require.

How Much Does ServiceTitan Cost?

ServiceTitan Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceTitan offers custom pricing scheme for its mobile app. Contact them for more pricing information and other details.

User Satisfaction

Positive Social Media Mentions 25
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceTitan reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceTitan. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Trending Field Service Management Software - FSM Reviews

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ServiceTitan Comparisons

ServiceTitan user reviews

Waste of time and money

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 04.06.2018 Company Size: 1-10 Employees Industry: Consumer Services

What are ServiceTitan pricing details?

ServiceTitan Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceTitan offers custom pricing scheme for its mobile app. Contact them for more pricing information and other details.

What integrations are available for ServiceTitan?

ServiceTitan integrates with the following business systems and applications:

  • Teletrac
  • ReviewBuzz
  • GPS Insight
  • QuickBooks
  • Nationwide Inbound

ServiceTitan average rating:

Average score
1/5 (1 user reviews)
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

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The most favorable review

Anonymous Reviewer

PROS: It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types.

CONS: Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada???) When I brought this up to our "Account Manager" he said there was nothing they could do. We have over 400 club members that ST was supposed to make it easier to schedule their appointments and actually track our members, but they have all been messed up in the transition phase as well. I have spent COUNTLESS working hours trying to fix this with ZERO help from any Service Titan staff. They do not return emails until you either complain or write a bad review.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types.

CONS: Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada???) When I brought this up to our "Account Manager" he said there was nothing they could do. We have over 400 club members that ST was supposed to make it easier to schedule their appointments and actually track our members, but they have all been messed up in the transition phase as well. I have spent COUNTLESS working hours trying to fix this with ZERO help from any Service Titan staff. They do not return emails until you either complain or write a bad review.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

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  • Latest
  • Most useful
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  • Most negative

Waste of time and money

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 04.06.2018 Company Size: 1-10 Employees Industry: Consumer Services

PROS: It is hard to say there is much good in this program, but at least one feature that has made our jobs easier is being able to search using multiple different data types.

CONS: Where do I even begin. From the beginning the data transfer from our old software to ST has been a nightmare. Instead of all the customer address being in FL, they are all AB (Alberta Canada???) When I brought this up to our "Account Manager" he said there was nothing they could do. We have over 400 club members that ST was supposed to make it easier to schedule their appointments and actually track our members, but they have all been messed up in the transition phase as well. I have spent COUNTLESS working hours trying to fix this with ZERO help from any Service Titan staff. They do not return emails until you either complain or write a bad review.

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Reviewed By Nestor Gilbert
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