This tool is real, a certified lifesaver.

What are the best aspects of this product?

This particular tool, named Service Trade, is the perfect tool for our business to ensure that all appointments are booked and followed right on time. It gives all our field technicians the capability to look at their schedules way ahead of time to plan their routes and manage their time. Suppose they are having a hard time looking for the address. In that case, they can look for it using digital maps that help complete more work for the day. Suppose a client calls in and asking for urgent help. It's easy for us to reassign a tech for an emergency visit. Whenever we need to move an appointment later, we can always reach out to our clients and apologize for the delay.

What aspects are problematic or could work better?

The only main challenge that I have encountered while using this platform is rescheduling or moving appointments from one date to another. Sometimes clients would call us at the last minute to cancel because something came up, so we have no choice but to move it to a more convenient date. The process is quite complicated, so I hope that they could create a way to simplify things to avoid errors on our end. We raised this issue before, and they said that they are trying to solve it as fast as possible.

What specific problems in your company were solved by this product?

We no longer miss out on appointments because we have already entered all the details via Service Trade. We ensure that all our techs are deployed to their respective locations right on time to avoid making a client feel disappointed or angry. Each fieldworker is assigned a tablet to check out customer profiles, write notes, make follow-ups, and send direct invoices to clients.

Are you a current user of this product?

Yes