What are the best aspects of this product?
Easily send or request sensitive documents or information from customers in a secure format.
What aspects are problematic or could work better?
Cost versus competition could be improved
What features/services would you like to see in future versions of this product?
competent customer service
What specific problems in your company were solved by this product?
Delivery of privacy sensitive documents via a secure channel and simple to use for customers with little to no technology background
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
I dont remember the name of them its been several years
Why did you decide to change it?
I was advised by our IT dept that this could be a good solution
Are you satisfied with the change?
For the use of the product YES it did what we were told it would do. For the results after we terminated use and had the access removed from our computers has been nothing short of HORRIBLE. Accused of not canceling when a SHAREFILE rep removed this from all of our computers as he confirmed with us our intent to not renew. 3 months later new billing appears and 2 seperate calls and 3 emails basically wasting time and calling me a liar that the account was not closed until today 10/16/18???
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?
I think 5000
How long is your contract with the vendor?
Did you get any discount for this product? How much?
possibly but I think whatever the discount was is what resulted in the 5000+- cost