Product is Good Customer Service and issue resolution HORRIBLE

What is your role with this product?

• I use it myself

How long have you been using this product?

1-3 years

What is your company size?

11-50 Employees

What is your industry?

Financial Services

Did your company use a different software before this one?

Yes

What software did you use before?

I dont remember the name of them its been several years

Why did you decide to change it?

I was advised by our IT dept that this could be a good solution

Are you satisfied with the change?

For the use of the product YES it did what we were told it would do. For the results after we terminated use and had the access removed from our computers has been nothing short of HORRIBLE. Accused of not canceling when a SHAREFILE rep removed this from all of our computers as he confirmed with us our intent to not renew. 3 months later new billing appears and 2 seperate calls and 3 emails basically wasting time and calling me a liar that the account was not closed until today 10/16/18???

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

What was the cost of implementing this product?

dont remember

What is your total annual cost for using this product?

I think 5000

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

possibly but I think whatever the discount was is what resulted in the 5000+- cost