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ShareFile Review

ShareFile
Our score: 8.7 User satisfaction: 99%

What is ShareFile?

ShareFile is an all-in-one streamlined and secure file transfer suite that can cover the needs of businesses from all scales and industries.

Designed both for individual and professional usage, ShareFile offers a variety of advanced secure & smooth sharing features, categorized in more than one payment plans to meet specific needs without going beyond users’ financial possibilities. One of the most distinctive advantages ShareFile has to offer is its simple and user-friendly interface, which allows even the tech-savviest users to share files in less than no time.

Despite of what you think, ShareFile will do much more for you than simply sharing large files to compete with traditional services. What ShareFile is known for is its powerful 3rd party integration, as well as flexibility and secure data sharing, where you can rely on a variety of capabilities including multi-level access authentication, granular permissions, and most of all SSL/TLS 256-bit encryption to ensure that your corporate data won’t end up lost or in the wrong hands. Your document archive will also be internally monitored and password-protected, and the extended customization will allow you to manage security settings and access yourself.

How exactly can you adjust security settings in this system? The system’s interface should be familiar (yet not the same) to that found in other popular person-to-person sharing platforms and storage bases, making it possible for the user to track and control his files even without technical knowledge. This MTF (multi-file transfer) system controls where files go once you sent them, restricts and monitors access to them. Tracking is in fact one of the most carefully considered operations in this system, meaning that all relevant file information remains stored in the Activity Log, and all files can be downloaded at any point in time using links from the Virtual Data Room. At the same time, you don’t have to worry that file links will be misused by unauthorized people, as access becomes possible only after log in and verification. With such security perks, receive modes, and EFT services, you will no longer need a File Transfer Protocol to protect your data.

Finally, ShareFile reinforces the reliability of its product by employing a friendly and knowledgeable tech team, ready to help with all issues, and provide answers even to the most technical questions. The team prepares a welcoming demo for every new user, and remains on the other side of the line in case the user finds the interface less intuitive than expected.

Overview of ShareFile Benefits

ShareFile is backed by the powerful name of Citrix to insinuate quality before the user has actually explored its features, but that’s not all there is to this story. In a field as competitive as file sharing in the digital environment, it takes some upper level of ‘how-tos’ to usurp other names that are holding the throne with comparable quality and free-of-charge access.

So what is it that makes ShareFile so powerful?

Advanced customization

First and foremost, ShareFile is not the program that will manage your file sharing, but the program that will empower you to manage it in a preferred way. Unobstructed sharing has been the IT industry’s dream for many years, and Citrix made it happen. With ShareFile, you will share and sync data securely, organized in the folders you need, and delivered in the way you want. You will be able to collaborate with as many external users as you want, and security will never be an issue.

Simple and intuitive interface

How does a regular file transfer look in ShareFile? The shortest possible description would be: streamlined and straightforward. The interface is simple and very intuitive, and operations are categorized in six basic menus placed in the header section (Manage Users, Share, Request, Admin, Settings, and Apps). On the left hand side, there is a practical navigation bar leading to the File Box, Inbox, and Recycle Bin, while the footer area is reserved for a sitemap revealing the patterns for all relevant operations, including upload and transfer of files, adding users, and governing permissions.

Access governed with roles and permissions

Users can be created both as employees (given full or restricted access to the file library) and external clients with little to no access. A major inconvenience can be to fill the long employee formularies, but this problem can be solved easily by adding the email address used to create their profile in the system. Besides, the numerous integrations that make ShareFile functional in every software structure will make sure information flows undisturbed from one system to the other. What is more, ShareFile offers a variety of interesting and brand-centric templates for creating and sharing files within the system.

File tracking

As it was mentioned before, ShareFile’s role doesn’t stop once the file is sent – the app stores it in a well-organized and searchable database, from where you can download it in the desired format, or resend it at any point in time. The real catch, however, is being able to track that file even once it arrives on the recipient’s address, and confirm whether he has opened it or not. This feature is particularly handy for accounts payable and accounts receivable teams, as they eliminate the possibility to dispute delayed payment notifications.

Versatile application

Focused on business, their support reps and sales team are well versed in helping people in industries like Accounting, Finance, Healthcare, Legal, Insurance, Construction, Architecture, Engineering, Real Estate, Manufacturing, and others navigate the challenges that come with sharing data and maintaining security and compliance. Besides serving the SMB market, ShareFile also has an Enterprise File Sync and Sharing service that has been named a Leader in Gartner’s Magic Quadrant for 3 years in a row. ShareFile also supports M&A and other financial transactions with ShareFile Virtual Data Room.

Impeccable data security

Security may well be the strongest aspect of this program, as it can meet the most stringent security demands of the IT industry. There is a variety of customizable authentication and authorization capabilities, granular permissions, device security policies, and the compulsory SSL/TLS connection and 256-bit encryption. The robust audit controls and regular reporting features will additionally reinforce the quality of your data protection.

Integrations & Mobile optimization

As expected, ShareFile will provide an outstanding sharing experience, leveraging and mobilizing your current investments, synchronizing perfectly with the rest of your software infrastructure, and, of course, making it possible to store data in multiple locations (cloud in particular) and to access/manage it from a mobile device.

Reasonable pricing

Finally, ShareFile does not represent a serious financial burden even for startups and small businesses, as it offers a reasonable pricing scheme designed to meet the possibilities of every budget.

Overview of ShareFile Features

  • Drag-and-Drop Desktop Widget
  • Folder Creation
  • 10 GB File Upload
  • File Storage
  • Granular Folder Permissions
  • SSAE 16 Accredited Servers
  • Custom Visibility
  • Audit Trails
  • Searchable Database
  • FTP
  • User Management
  • Dynamic Watermarking
  • Versioning
  • Activity Logs
  • Templates
  • Multi-Factor Authentication
  • SSL/TLS 256-bit Encryption
  • Automated File Syncing with Local Device
  • Outlook Integration
  • E-Signature Software Integration
  • Custom Branding
  • Custom Reporting
  • Customer Support
  • Multi-Device Access & Mobile App (Android, iOS)

What Problems Will ShareFile Solve?

There are few scenarios in which ShareFile can be really helpful:

  • Workers in client service industries like Accounting or Legal firms can create a client portal to exchange sensitive documents securely, allowing clients to access or upload files anywhere and also get them easily signed with our e-signature integration.
  • In the healthcare industry, ShareFile enables HIPAA compliant file sharing, letting them share, store and track patient information.
  • In industries that need to share large blueprint and CAD files like Architecture, Construction and Engineering, ShareFile is a much simpler and more secure alternative to FTP, and the mobile apps make it easy for workers to access files from the field.
  • M&A, Investment Bankers, and other firms involved in large, confidential financial transactions use ShareFile Virtual Data Room to securely exchange sensitive data with features like view only access, watermarking, and robust tracking and analytics.

ShareFile Position In Our Categories

Since companies have unique business-related wants, it is only rational they steer clear of seeking an all-in-one, ”best” business application. Nevertheless, it would be difficult to try to chance on such a software product even among recognizable software systems.
The sensible thing to do can be to write down the several vital aspects that require scrutiny including major features, plans, technical skill ability of the employees, company size, etc. The second step is, you must double down on your research through and through. Browse over some ShareFile review articles and check out each of the solutions in your shortlist more closely. Such all-encompassing research ensure you avoid poorly fit software solutions and buy the one that offers all the aspects you require business requires in sustaining growth.

Position of ShareFile in our main categories:

TOP 20

ShareFile is one of the top 20 File Sharing Software products

TOP 20

ShareFile is one of the 20 Virtual Data Room Software products

If you are interested in ShareFile it could also be sensible to investigate other subcategories of File Sharing Software collected in our base of SaaS software reviews.

Companies have diverse needs and requirements and no software solution can be just right in such a condition. It is useless to try to find a perfect out-of-the-box software app that meets all your business wants. The intelligent thing to do would be to modify the system for your unique needs, staff member skill levels, budget, and other elements. For these reasons, do not rush and invest in well-publicized leading systems. Though these may be widely used, they may not be the best fit for your unique needs. Do your groundwork, investigate each short-listed system in detail, read a few ShareFile File Sharing Software reviews, call the maker for explanations, and finally choose the product that presents what you need.

How Much Does ShareFile Cost?

ShareFile Pricing Plans:

Free Trial

Personal

$16/month

Team

$60/month

Business

$100/month

Virtual Data Room

$295/month

ShareFile offers several personal pricing plans and a great free trial that allows you to try out the capabilities of this solution first. There is also a ShareFile enterprise pricing plan available, the same as a Virtual Data Room plan that works best if you require confidentiality. Here are the details:

Personal – $16/month

  • 1 Employee account
  • 100 GB Storage
  • 10 GB Max File Size

Team – $60/month

  • 5 Employee Accounts
  • 1 TB Storage
  • 10 GB Max File Size

Business – $100/month

  • 5 Employee Accounts
  • Unlimited Storage
  • 100 GB Max File Size

Virtual Data Room – $295/month

  • Unlimited Employee Accounts
  • 5 GB Storage
  • 5 GB Max File Size

Note that all prices are calculated on the basis of annual subscriptions. A free trial is also available.

User Satisfaction

Positive Social Media Mentions 120
Negative Social Media Mentions 2

We realize that when you make a decision to buy File Sharing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ShareFile reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ShareFile. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ShareFile Comparisons

ShareFile user reviews

WORST CUSTOMER SERVICE IN THE WORLD

Read full review >
Anonymous Reviewer
3/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 10.12.2018 Company Size: 1-10 Employees Industry: Law Practice

Product is Good Customer Service and issue resolution HORRIBLE

Read full review >
David shamansky
4/5

Overall Impression

4/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 17.10.2018 Company Size: 11-50 Employees Industry: Financial Services

This is great solution for sending files

Read full review >
Gertrude
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Civil Engineering

Perfect cloud based storage solution

Read full review >
Milton
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: 11-50 Employees Industry: Architecture & Planning

Improves accessibility and sharing of files

Read full review >
Maxine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2018 Company Size: 1-10 Employees Industry: Law Practice

What are ShareFile pricing details?

ShareFile Pricing Plans:

Free Trial

Personal

$16/month

Team

$60/month

Business

$100/month

Virtual Data Room

$295/month

ShareFile offers several personal pricing plans and a great free trial that allows you to try out the capabilities of this solution first. There is also a ShareFile enterprise pricing plan available, the same as a Virtual Data Room plan that works best if you require confidentiality. Here are the details:

Personal – $16/month

  • 1 Employee account
  • 100 GB Storage
  • 10 GB Max File Size

Team – $60/month

  • 5 Employee Accounts
  • 1 TB Storage
  • 10 GB Max File Size

Business – $100/month

  • 5 Employee Accounts
  • Unlimited Storage
  • 100 GB Max File Size

Virtual Data Room – $295/month

  • Unlimited Employee Accounts
  • 5 GB Storage
  • 5 GB Max File Size

Note that all prices are calculated on the basis of annual subscriptions. A free trial is also available.

What integrations are available for ShareFile?

ShareFile integrates with the following systems and applications:

  • Microsoft Outlook
  • FreshBooks
  • QuickBooks
  • BaseCamp
  • Xero
  • RightSgnature
  • Salesforce Sales Cloud
  • AutoDesk
  • Office 365
  • Zapier
  • Smarsh
  • Fujitsu ScanSnap
  • WorldDox

ShareFile average rating:

Average score
5/5 (20 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Camille

PROS: When you compare with other systems that offer the similar service, ShareFile is far much better. It offers no delays when it comes to sharing files with customers and clients. Unlike other tools, you get value for money. You get to save on time and it never goes down or crashes. You get to perform your duties n uninterrupted manner. It is simple to use and offers reliable admin features that allow you to securely send files through email.

CONS: Although the desktop sync tool offers a drag and drop feature for files when you want to move them from one folder to the next, the web version of the tool does not offer this feature. You have to upload the file again and select the folder you want it to go. It thus takes a lot of time as there are no shortcuts. It would be better if this feature was in place.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: good, secure, reliable cloud system. easy to use. Files stored in the cloud and copy on your computer. When you modify files on your computer, it automatically synchronizes to the cloud

CONS: if you encounter a difficulty, you will experience extreme aggravation in attempting to get help, made worse by the fact that they created the difficulty: 1. you call the general help number 2. they waste your time giving you useless information before permitting you to request technical support 3. customer service comes on the line with no awareness of the ID info they required in the previous step 4. customer service tells you to explain the problem so they can connect you to the right department 5. they connect you to hold 6. no one ever comes onto the line, and you are forced to listen to "soothing" hold music that is only more infuriating as you watch the minutes tick by toward your deadline 7. you give up and repeat from step 1 8. when you complain about the above to customer service, they tell you they have a high call volume-this translates to "we did not hire enough people to address the issues we are creating for our users" 9. they send you an email telling you to expect assistance within 8 hours, which is only 7 hours and 55 minutes too late -note: on the plus side, they do have at least one competent and responsive tech support person -note: they also refer you to their "knowledgebase" which comprises a million different issues and their "solutions" that I cannot possibly sort through to figure out which tech-speak, if any, translates to my issue

Reviewed 11 months ago

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More reviews from 20 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

WORST CUSTOMER SERVICE IN THE WORLD

Read full review >
Anonymous Reviewer
3/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 10.12.2018 Company Size: 1-10 Employees Industry: Law Practice

PROS: good, secure, reliable cloud system. easy to use. Files stored in the cloud and copy on your computer. When you modify files on your computer, it automatically synchronizes to the cloud

CONS: if you encounter a difficulty, you will experience extreme aggravation in attempting to get help, made worse by the fact that they created the difficulty: 1. you call the general help number 2. they waste your time giving you useless information before permitting you to request technical support 3. customer service comes on the line with no awareness of the ID info they required in the previous step 4. customer service tells you to explain the problem so they can connect you to the right department 5. they connect you to hold 6. no one ever comes onto the line, and you are forced to listen to "soothing" hold music that is only more infuriating as you watch the minutes tick by toward your deadline 7. you give up and repeat from step 1 8. when you complain about the above to customer service, they tell you they have a high call volume-this translates to "we did not hire enough people to address the issues we are creating for our users" 9. they send you an email telling you to expect assistance within 8 hours, which is only 7 hours and 55 minutes too late -note: on the plus side, they do have at least one competent and responsive tech support person -note: they also refer you to their "knowledgebase" which comprises a million different issues and their "solutions" that I cannot possibly sort through to figure out which tech-speak, if any, translates to my issue

What do you think about this review? Great Poor

Product is Good Customer Service and issue resolution HORRIBLE

Read full review >
David shamansky
4/5

Overall Impression

4/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 17.10.2018 Company Size: 11-50 Employees Industry: Financial Services

PROS: Easily send or request sensitive documents or information from customers in a secure format.

CONS: Cost versus competition could be improved

What do you think about this review? Great Poor

This is great solution for sending files

Read full review >
Gertrude
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Civil Engineering

PROS: I like that I can upload huge files and send them directly to others and they can easily download it. As a client I found this tool extremely easy to use because all it requires is a click of a link and download a the file without the need of going through logging into FTP sites. When you upload files you’ll get notifications when the files are being downloaded.

CONS: The integration with Outlook needs some improvements and needs to be upgraded because I have issues when using the Sharefile link provided by Outlook when sending huge file. The Outlook crashes and I have to re-type original mail over again.

What do you think about this review? Great Poor

Perfect cloud based storage solution

Read full review >
Milton
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: 11-50 Employees Industry: Architecture & Planning

PROS: I like the Outlook plugin feature! I can automatically convert files that are large into ShareFile links. I can request files from others ho do not have cloud storage or ftp site solution. The UI is smooth, clean and intuitive on every device, apps and web browser. We can easily see who has permissions and generate Activity Log to keep track of uploaded and dowloaded files.

CONS: It lacks some minor customization options, the banner and URL could take extra customization such as company logos and other features so the other side can know that the links are real.

What do you think about this review? Great Poor

Improves accessibility and sharing of files

Read full review >
Maxine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2018 Company Size: 1-10 Employees Industry: Law Practice

PROS: It offers what most systems of similar kind do not offer. It is compatible with both the PC and mobile gadgets. This means that you can access the files stored or shared on the platform from home, office or on the move on your phone. You can also share the same platform with your clients from outside the workplace. The encryption sharing and sending of files allows you to securely send and receive large files.

CONS: Although the tool offers a secure network, when I am using a public network such in a coffee shop, it can be disturbing. I find it hard to access my files on ShareFile due to the issues of security on a public network.

What do you think about this review? Great Poor

ShareFile is a perfect solution for sharing, uploading and downloading files

Read full review >
Mike
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.05.2018 Company Size: More than 100 Employees Industry: Legal Services

PROS: I started using this tool for sending one-off files through a link, but our team needed a way to send me video files so I can edit them and send them back. In our experience, creating a shared folder has never been easier, it allows us to create subfolders and to organize files after the uploads. Also, it notifies me when other users have uploaded or downloaded files.

CONS: I don’t like that I have to double-check the expiration dates and I don’t like that those dates are set up by my organization.

What do you think about this review? Great Poor

Increases collaboration with our consultants

Read full review >
Jared
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.05.2018 Company Size: More than 100 Employees Industry: Administrator

PROS: It is a great collaborative tool that helps us to execute our duties with ease. We can share drawings and other documents with our consultants, contractors and clients in general. We can send files larger than 10Mb which was not possible with other similar tools, especially over the email. Also, its integration with Outlook allows us to directly send and receive large files in the form of emails to and from our clients and consultants.

CONS: When it comes to accounting for the cost of the tool in terms of subscriptions, it can be hectic as they only accept payments in USD. This is due to fluctuations of the currency which disadvantages those whose local currency is not the USD. It would be better if they could accept local currencies for ease of forecasts in terms of budgets.

What do you think about this review? Great Poor

Allows us to respond to our clients fast

Read full review >
John
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.04.2018 Company Size: 11-50 Employees Industry: Accounting

PROS: It has a great user experience for both of our employees and client. We can send files across state and country border lines to our clients with ease. Apart from that, they can also share files and documents with us for the purpose of processing them. This saves on the cost of making phone calls and sending emails to ask for those files. We can send or share files to specific clients and they can access them at any time.

CONS: A while back, the system was slow when it came to loading the files and documents. However, this has become a thing of the past as the issue has since been addressed. Other than that, I do not find anything negative with ShareFile.

What do you think about this review? Great Poor

Provides great document and file storage functions

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Moses
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.04.2018 Company Size: 11-50 Employees Industry: Financial Services

PROS: It offers many options on how you can use it. The web and app version makes it easy for one to use the tool. It is like using my documents feature on the PC. You can share documents across a secure network and synchronize them with ease. It also integrates well with software applications such as Redtail CRM which is a plus for us.

CONS: It has so much to offer that I find it difficult to spot anything negative about the tool. However, it can improve in some areas. First I should be able to verify that my clients are using the tool in the right way. Also, it should be able to indicate that the storage feature is approved by FINRA.

What do you think about this review? Great Poor

It provides a great back-up solution for our files

Read full review >
Ross
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.04.2018 Company Size: 1-10 Employees Industry: Non-Profit Organization Management

PROS: It is a great storage tool which is secure and convenient. I can share files with my colleagues and retrieve them with ease whenever i want. It is simple to use and offers a great experience on my part and that of the recipient.

CONS: The tool is great in terms of usage and functionality. I can use it with my finder and get the best experience. However, when I open my PC, the sync version does not perform on its own. It requires me to tap re-sync first so that it can function. This is the only drawback I experienced with the tool.

What do you think about this review? Great Poor

ShareFile is advanced free platform for sharing and storing files and docs

Read full review >
Pam
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.04.2018 Company Size: More than 100 Employees Industry: Construction

PROS: ShareFiles offers everything you need starting from control over users and their activities regarding your files, ability to use it on all devices from Pc to desktop app to mobile devices. The system is easy to set up and easy to administarte. I’m able to copy authorization from an user to another and I get immediate notification when the files are downloaded so there is no place for lies and mistakes. In my opinion, this is more advanced solution than any free solution out there. It doesn’t require too much training because it is extremely easy and you can start using it right away.

CONS: They could implement various customizaion per project. There is not much to dislike about this tool.

What do you think about this review? Great Poor

It makes work easier for everyday work

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Joan
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.04.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: It has provided a great virtual avenue through which my clients and I can share files without having to meet. My clients can now scan receipts, spreadsheets, bank statements and other tax forms and share or send them to me in real-time. We can even go through file or documents at the same time without being in the same room. The drag and drop feature for the desktop version of the tool makes everything look easy.

CONS: It is not possible to modify a folder using labels. When you try to use different characters for different folders it gives you problems. The desktop version needs to offer options for password protection to prevent unauthorized access to your documents or files. The PrintToShareFile has grave issues in terms of its role.

What do you think about this review? Great Poor

Helps us securely share files with our clients

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Camille
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.03.2018 Company Size: More than 100 Employees Industry: Accounting

PROS: When you compare with other systems that offer the similar service, ShareFile is far much better. It offers no delays when it comes to sharing files with customers and clients. Unlike other tools, you get value for money. You get to save on time and it never goes down or crashes. You get to perform your duties n uninterrupted manner. It is simple to use and offers reliable admin features that allow you to securely send files through email.

CONS: Although the desktop sync tool offers a drag and drop feature for files when you want to move them from one folder to the next, the web version of the tool does not offer this feature. You have to upload the file again and select the folder you want it to go. It thus takes a lot of time as there are no shortcuts. It would be better if this feature was in place.

What do you think about this review? Great Poor

This is wonderful solution for sending and receiving files in a secure way

Read full review >
Roger
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.03.2018 Company Size: 11-50 Employees Industry: Market Research

PROS: I like that I’m able to send a link for another party to upoad a file. Lot of my co-workers ar eusing this feature because they are not tech savvy when it comes to uploading and sharing files. I feel like the sharing process is securely and safe process. It offers lot of options on how you want to share files.

CONS: The interface looks complex and complicated especially when I want to find where to send and receive files and other tools. It would be helpful if they could provide step by step walk-through when you initially set up the account.

What do you think about this review? Great Poor

It provides security for the files we send and store

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Opal
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.03.2018 Company Size: 1-10 Employees Industry: Information not available

PROS: It is not only easy to use, but also provides the ultimate file sharing and sending functionality. You can send large files across emails without limit. For emails, they will have a limit above which you cannot send files larger than that. For ShareFile, it provides an attachment, which connects with your email to send large files. The files are also secure since the tool provides security for sensitive files. You can also know in the form of notification when your client opens the file you sent

CONS: On our end, there is no problem at all in the use of the tool. However, our clients have experienced problems in the past when it came to accessing the file we send through ShareFile. It may be because they are not tech savvy. This can be time consuming as I am forced to take them through the entire process of how to access that file.

What do you think about this review? Great Poor

I’m very satisfied from this product

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Emilio
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Law Practice

PROS: The product is easy to use and extremely intuitive. You can plug-in for your email and then all your work is done in less time.It secures the attachments immediately without prompting. Also, you can easily send documents in a secure way. The recipients don’t have to use few steps in order to download the files.

CONS: It works perfectly for me, I don’t have dislikes about it.

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It helps us to be more productive

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Terrell
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.01.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I can work as an administrator of the tool and involve my users on the same. The controls are designed for both users and the company. It integrates well with Outlook for PC users which makes sending and receiving of files through the email easy and fast. You can use a link to send and receive files. However, the strength of your bandwidth will determine the size of the files you can send or receive. It gives you notifications when you receive files or when a client has uploaded files.

CONS: Most of our clients prefer to use Dropbox in sharing and sending of files. It is good that Dropbox integrates well with ShareFile. However, it would be great if it did not require a password when using Dropbox in ShareFile. Having to provide a password every now and then can be frustrating.

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I have tried other share file solutions but ShareFile is second to none

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Bertha
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.12.2017 Company Size: More than 100 Employees Industry: Accounting

PROS: I have used ShareFile long ago and I switched to less expensive tool in order to save some money but this was the worst decision I have ever made in my entire career. I came back to ShareFile 3 weeks ago and I’m happy to say that we get our work done in less time with no frustration at all. We can share files with our clients and we don’t have to worry whether the system will crash. The tool is extra intuitive and all its functions are straightforward.

CONS: I’d like to see drag-and-drop feature to move files around when we use the solution on the web. There is drag and drop feature on desktop app or Drive Mapper tool but it is not available on the web so we have to select file and then select move from menu.

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Allows multiple persons to review a file without having to meet

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Raymond
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: 1-10 Employees Industry: Real Estate

PROS: It is mobile supported which makes it easy for me to access my files on the move with the help of my iPhone. The customer support is top-notch. When I have issues on how to use the tool, the team provides instant help through the webcam. It is easy, I can access files at any time even when I am without power and I can share files with the help of a link. The setup is also awesome.

CONS: Although there is not much to point out as being bad with the tool, the settings part can be disappointing, when you want to change them. Also, when you open a document shared by a client, it does not prevent others from editing it at the same time. This can be confusing. It should provide a feature that allows one to edit the document at a time. It would be better I it indicated the date when you uploaded the email and the date of the email.

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It saves time and effort of sharing files

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Courtney
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 17.12.2017 Company Size: 1-10 Employees Industry: Legal Services

PROS: The storage eater is awesome. It not only provides unlimited storage space for your files, videos, documents and audios, it has an unlimited bandwidth. You can customize the tool to suit the needs of your business or website. You can include your business branding, change colors and add URLs for your liking. It has a simple way through which you can send and receive files to and from clients. The developers of ShareFile are also on it to upgrade the current features based on the needs of the users, as they have done over the years with upgrading to unlimited storage.

CONS: The programs of the desktop version of the tool are heavy, which can slow the process of saving files. Also, for Mac users, the tool works well but this cannot be said for PC users. Most of my clients are limited by their ISPs on the number of files they can download or upload on a monthly basis, which can be frustrating. However, this is not a problem of ShareFile to deal with.

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Reviewed By Jenny Chang
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