What are the best aspects of this product?
good, secure, reliable cloud system. easy to use. Files stored in the cloud and copy on your computer. When you modify files on your computer, it automatically synchronizes to the cloud
What aspects are problematic or could work better?
if you encounter a difficulty, you will experience extreme aggravation in attempting to get help, made worse by the fact that they created the difficulty:
1. you call the general help number
2. they waste your time giving you useless information before permitting you to request technical support
3. customer service comes on the line with no awareness of the ID info they required in the previous step
4. customer service tells you to explain the problem so they can connect you to the right department
5. they connect you to hold
6. no one ever comes onto the line, and you are forced to listen to "soothing" hold music that is only more infuriating as you watch the minutes tick by toward your deadline
7. you give up and repeat from step 1
8. when you complain about the above to customer service, they tell you they have a high call volume-this translates to "we did not hire enough people to address the issues we are creating for our users"
9. they send you an email telling you to expect assistance within 8 hours, which is only 7 hours and 55 minutes too late
-note: on the plus side, they do have at least one competent and responsive tech support person
-note: they also refer you to their "knowledgebase" which comprises a million different issues and their "solutions" that I cannot possibly sort through to figure out which tech-speak, if any, translates to my issue
What features/services would you like to see in future versions of this product?
actual tech support providing actual help promptly without unnecessary aggravation
What specific problems in your company were solved by this product?
we needed a reputable cloud system-sharefile is citrix-owned and we used citrix at my old office. I believe they provide a very high-quality product
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
I do not recall
Why did you decide to change it?
Citrix has a great reputation and my previous experience with Citrix
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
How did using this product affect your business goals?
What was the cost of implementing this product?
I don't recall but the cost is reasonable
What is your total annual cost for using this product?
I do not recall but the cost is reasonable
How long is your contract with the vendor?
Did you get any discount for this product? How much?
I do not recall