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User review of SharpSpring from Constant Contact

A great tool for a great price!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Value for money is by far the best asset. The core functionalities compare to the biggest Marketing Automation Platforms on the market, but at a fraction of the cost.

What aspects are problematic or could work better?

Customer support could be better and sometimes the software is a bit slow.

What features/services would you like to see in future versions of this product?

Analytics! Custom reports and results through API.

What specific problems in your company were solved by this product?

Lead Nurturing, Marketing Automation, CRM

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It gathered and analyzed reports and data to help Improve and customize marketing campaigns.
  • It automated marketing processes, allowing users to concentrate on more crucial tasks.
  • It helped in engaging customers timely and intelligently for better close rates.
  • It enhanced brand and messaging consistency with custom templates and standards.
  • It shortened sales cycles with faster response times and better marketing strategies.

PRICING & COSTS

What was the cost of implementing this product?

12.000 €

What is your total annual cost for using this product?

25.000 €

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Email Marketing

Automated Email Responses
5
amazing
Building and Personalizing Emails
4
very good
Sending Outbound Emails
4
very good
Manage Email Deliverability
2
mediocre

Online Marketing

Mobile Optimized
3
ok
A/B Testing
4
very good
Dynamic Content
5
amazing
Landing Pages and Forms
4
very good
Search Tracking and Optimization
5
amazing

Lead Management

CRM Lead Integration
5
amazing
Automated Alerts and Tasks
5
amazing
Online Behavior Tracking
5
amazing
Lead Nurturing
5
amazing
Lead Scoring and Grading
5
amazing
Segmentation
5
amazing
Data Quality Management
2
mediocre
Marketing Lead Database
5
amazing

Campaign Management

Budgeting
5
amazing
Calendar
3
ok
Event/Webinar Marketing
4
very good
Program Management
4
very good

Social

Social Sharing
5
amazing
Social Campaigns
5
amazing
Social Engagement
4
very good
Social Listening
2
mediocre

Reporting and Analytics

Basic Reporting
4
very good
Revenue Analytics
4
very good
ROI Analytics
4
very good
Web Analytics
4
very good
SEO/Keyword Analytics
3
ok

Platform

Sandbox/Test Environments
3
ok
Customization
3
ok
Workflow Capability
3
ok
User, Role, and Access Management
3
ok
Internationalization
2
mediocre
Performance and Reliability
3
ok
Output Document Generation
3
ok

Integration

Data Import & Export Tools
5
amazing
Integration APIs
4
very good
Breadth of Partner Applications
4
very good