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User review of SharpSpring from Constant Contact

Great, customer focused, company that gives a great feature stack for the cost.

- by Brad Meinen

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

SharpSpring has a lot of features for the cost. They are very agency focused and are always releasing new features and updates to support their agencies and partners.

What aspects are problematic or could work better?

They are a little more out of the box than other systems like Pardot and Marketo so there is a little less customization, but it is also a lower price.

What features/services would you like to see in future versions of this product?

Build out the CRM capability more to match software such as Agile or Active Campaign.

What specific problems in your company were solved by this product?

Integrating with Salesforce, and putting several of our software solutions under one roof.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Active Campaign and Agile CRM

Why did you decide to change it?

They had limitations, limits, and integration issues.

Are you satisfied with the change?

Yes, definitely.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It gathered and analyzed reports and data to help Improve and customize marketing campaigns.
  • It automated marketing processes, allowing users to concentrate on more crucial tasks.
  • It helped in engaging customers timely and intelligently for better close rates.
  • It enhanced brand and messaging consistency with custom templates and standards.
  • It shortened sales cycles with faster response times and better marketing strategies.

PRICING & COSTS

What was the cost of implementing this product?

3000-5000

What is your total annual cost for using this product?

16800

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No - just the standard agency price.

FEATURE DETAILS

Email Marketing

Automated Email Responses
5
amazing
Building and Personalizing Emails
5
amazing
Sending Outbound Emails
5
amazing
Manage Email Deliverability
5
amazing

Online Marketing

Mobile Optimized
5
amazing
A/B Testing
4
very good
Dynamic Content
5
amazing
Landing Pages and Forms
4
very good
Search Tracking and Optimization
3
ok

Lead Management

CRM Lead Integration
5
amazing
Automated Alerts and Tasks
5
amazing
Online Behavior Tracking
5
amazing
Lead Nurturing
5
amazing
Lead Scoring and Grading
5
amazing
Segmentation
4
very good
Data Quality Management
3
ok
Marketing Lead Database
5
amazing

Campaign Management

Budgeting
3
ok
Calendar
4
very good
Event/Webinar Marketing
3
ok
Program Management
3
ok

Social

Social Ads
3
ok
Social Sharing
5
amazing
Social Campaigns
5
amazing
Social Engagement
5
amazing
Social Listening
5
amazing

Reporting and Analytics

Basic Reporting
5
amazing
Revenue Analytics
3
ok
ROI Analytics
3
ok
Web Analytics
4
very good
SEO/Keyword Analytics
2
mediocre

Platform

Sandbox/Test Environments
1
very poor
Customization
4
very good
Workflow Capability
4
very good
User, Role, and Access Management
4
very good
Internationalization
3
ok
Performance and Reliability
5
amazing
Output Document Generation
2
mediocre

Integration

Data Import & Export Tools
5
amazing
Integration APIs
5
amazing
Breadth of Partner Applications
5
amazing