User review of SherpaDesk

Awesome ITSM Software

- by Derek Iannelli-Smith

What are the best aspects of this product?

For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price.

What aspects are problematic or could work better?

I have not found anything that is something that needs to work better yet...

What features/services would you like to see in future versions of this product?

Ability to customize reports to email directly to clients. Current "customized reports" instructions are outdated and vendor (not Sherpadesk) will only engage if you commit to 8 hours of billable time to help with report design.

What specific problems in your company were solved by this product?

I was using 3 different products to track time, tickets, and client portal. Now all this is in one and I was able to stop my subscriptions.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

HubSpot Service, FreshService, AgileCRM, HubStaff Tracking, BaseCamp

Why did you decide to change it?

expensive, and I was subscribed to 3 products that SherpaDesk provides for free.

Are you satisfied with the change?

110%

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

Awesome ITSM Software

USER SATISFACTION

PROS & CONS

USER DETAILS

COMPANY DETAILS

USAGE & IMPLEMENTATION

PRICING & COSTS

FEATURE DETAILS

IT Service Management